Events, webinars and training

Reinventing service management for an era of financial pressure, organisational change and agentic AI Local government is approaching a … Read more about The intelligent council: Beyond tickets, beyond silos, beyond the status quo

Your residents are already asking AI about your services. They’re pasting council letters into ChatGPT and asking what they … Read more about Your next service user may be an agent

How do you move beyond AI pilots and start delivering tangible benefits for staff? Chris Wright shares how Perth … Read more about More time for what matters: Bringing AI into everyday council work

Search is fundamentally changing. Generative AI tools and answer engines are quickly becoming a primary way residents and staff … Read more about AI search is changing: Can residents find the right council information?

A single view of the resident can transform how councils serve their communities. With Gov360, councils can reduce costs … Read more about Create the single view. Deliver the savings

Watch a focused session on how the next wave of AI – moving from simple assistants to autonomous agents … Read more about Practical AI for modern local government: From intelligent search to autonomous workflows

Local government teams are under increasing pressure to deliver better services with fewer resources. Whether supporting internal employees, managing … Read more about Simplifying service delivery in local government: Practical lessons for AI-powered service operations

What was covered? Why attend?

What you’ll learn Who it’s for

What you’ll learn In this webinar, speakers from Renfrewshire Council and ICS.AI share the council’s journey from trial to … Read more about From AI trial to council-wide confidence: How Renfrewshire transformed customer services