Resources and reading for designing services

We are the Society for Innovation, Technology and Modernisation

Public sector digital trends 2024

The challenge for public service organisations in 2024 is managing growing demands and leading the momentum of digital opportunities ensuring no one and no place gets left behind.

9 rules for complex change

Manage yourself, people and processes through periods of crisis, uncertainty and rapid change.

What you need to know about AI

From awareness within leadership, ethics, conscious/unconscious biases, through to the data breaches that it might enable.

A template generative Artificial Intelligence usage policy

Developed with ALGIM (Socitm’s partner association in New Zealand) the sample corporate policy gives you a practical framework for using GenAI.

Research, policy and innovation

Keep up to date with latest research

Underpinned by our research service and directed by our policy themes, our publications give you the insight, evidence and material to lead with confidence.

Events, workshops & webinars

Discuss, collaborate and learn with our events

Our local and national events boast unrivalled networking opportunities and the sector’s most interesting, engaging and inspiring speakers.

Upcoming events

South West

Local meeting
Exeter Racecourse

Service Design and Transformation


The types of services that support your community don’t change that much. How you manage and deliver them, and how people experience them can change all the time. Get back on track with that tricky service snag that just doesn’t get fixed.

Want to learn more? Get in touch with our team

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