Society for innovation, technology and modernisation

Array ( [0] => WP_Post Object ( [ID] => 100013777 [post_author] => 887 [post_date] => 2020-07-10 15:17:43 [post_date_gmt] => 2020-07-10 15:17:43 [post_content] => The lessons learnt from handling data during the Covid-19 pandemic will assume even more relevance as we emerge from the pandemic and the processes of Reset (mindset), Reform (services) and Renew (better outcomes) gather momentum for the future. These are fundamental principles underpinning Socitm’s prospectus for the future, post-pandemic, in Planting the Flag. The prospectus presents eight building blocks for change, including leveraging data insights.This briefing investigates and explores the work that local councils, across the UK and Europe, have done to collate, analyse and use data to design and provision essential services during the initial phase of the Covid-19 pandemic. The examples and experiences cited present opportunities for councils to take deliberate action to introduce and sustain new ways of leveraging data and to extend support for their communities by embedding innovative practices and processes where these have proven benefits. [post_title] => Leveraging data in the Covid-19 pandemic [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => closed [post_password] => [post_name] => leveraging-data-in-the-covid-19-pandemic [to_ping] => [pinged] => [post_modified] => 2020-07-10 15:17:43 [post_modified_gmt] => 2020-07-10 15:17:43 [post_content_filtered] => [post_parent] => 0 [guid] => https://socitm.net/?post_type=wpdmpro&p=100013777 [menu_order] => 0 [post_type] => wpdmpro [post_mime_type] => [comment_count] => 0 [filter] => raw )[1] => WP_Post Object ( [ID] => 100013771 [post_author] => 887 [post_date] => 2020-07-10 08:06:44 [post_date_gmt] => 2020-07-10 08:06:44 [post_content] => This briefing reports on the findings from our research on the experiences of councillors and democratic services officers in introducing and running virtual and hybrid council meetings during the Covid-19 pandemic. It addresses a number of the building blocks in our Planting the Flag prospectus, including Democratic engagement and renewal, Distributed, place-based leadership and delivery, Workstyles and Living spaces.The research should be read alongside our guide to the use of conferencing and broadcasting platforms. [post_title] => Virtual and hybrid council meetings [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => closed [post_password] => [post_name] => virtual-and-hybrid-council-meetings [to_ping] => [pinged] => [post_modified] => 2020-07-10 08:06:44 [post_modified_gmt] => 2020-07-10 08:06:44 [post_content_filtered] => [post_parent] => 0 [guid] => https://socitm.net/?post_type=wpdmpro&p=100013771 [menu_order] => 0 [post_type] => wpdmpro [post_mime_type] => [comment_count] => 0 [filter] => raw )[2] => WP_Post Object ( [ID] => 100013769 [post_author] => 887 [post_date] => 2020-07-09 13:22:28 [post_date_gmt] => 2020-07-09 13:22:28 [post_content] => This briefing considers the future of contact centres in the light of experiences generated during the Covid-19 pandemic. In particular, it considers the purpose of contact centres, the role of digital in changing the need for them, the impact of the Covid-19 on contact with residents and employee response.The Covid-19 pandemic has forced a break with traditional service delivery by councils. Our Covid-19 digital impact survey reveals that, across the UK and around the world, councils have transitioned rapidly to digitally enabled delivery methods. Changes that previously would have been the subject of lengthy and complex transformation programmes have been achieved in a matter of weeks and sometimes days, presenting a significant break with the past. [post_title] => The future of contact centres post-Covid-19 [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => closed [post_password] => [post_name] => the-future-of-contact-centres-post-covid-19 [to_ping] => [pinged] => [post_modified] => 2020-07-09 13:23:41 [post_modified_gmt] => 2020-07-09 13:23:41 [post_content_filtered] => [post_parent] => 0 [guid] => https://socitm.net/?post_type=wpdmpro&p=100013769 [menu_order] => 0 [post_type] => wpdmpro [post_mime_type] => [comment_count] => 0 [filter] => raw )[3] => WP_Post Object ( [ID] => 100013745 [post_author] => 39 [post_date] => 2020-07-07 10:47:29 [post_date_gmt] => 2020-07-07 10:47:29 [post_content] => This briefing is focused on the steps to take in setting up and running an IT department. The third in our informative series, it is for anyone charged with this responsibility, in local public service organisations of any size and type. More from this series of briefings:'How to: buy a computer system (part 1) - from inception to business case''How to: buy a computer system (part 2) - choosing the right one''How to: implement a computer system' [post_title] => How to: run an IT department [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => closed [post_password] => [post_name] => how-to-run-an-it-department [to_ping] => [pinged] => [post_modified] => 2020-07-07 10:56:40 [post_modified_gmt] => 2020-07-07 10:56:40 [post_content_filtered] => [post_parent] => 0 [guid] => https://socitm.net/?post_type=wpdmpro&p=100013745 [menu_order] => 0 [post_type] => wpdmpro [post_mime_type] => [comment_count] => 0 [filter] => raw ))