AI@Socitm

AI is a transformative field of computer science. It seeks to create intelligent systems capable of performing tasks that typically require human intelligence. Machines that can independently perform tasks, learn from experience, and adapt.  

It includes technologies such as machine learning, natural language processing, and robotic process automation. 

This could include visual perception, text generation, speech recognition or translation between languages. 

Each type of AI has been designed to address specific challenges and applications ranging from dealing with repetitive specialised tasks, to the ability to understand natural language and natural language generation. 

Find more detailed explanations and glossaries of terms below: 

• The Alan Turing Institute’s glossary of AI terms 

• ICO guidance on AI definitions and application 

• The National Cyber Security Centre’s AI essentials 

• UK Parliament glossary of AI terms 

Organisations like yours are using AI to perform the following tasks (and more): 

• Meeting notes and actions 

• Contact centre agent wrap up 

• Day planning 

• Data sharing 

• Headline topics for cabinet 

• Accessibility 

• Replying to legal complaints 

• Writing reports based on templates 

• Creating training materials 

• Case chronology 

• Workforce data analysis 

• Project management 

• Traffic management and transportation