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Socitm Improve

Covid-19 digital and ICT survey

Survey Update

We are delighted to bring you the report on our recent Covid-19 digital impact survey.

This report, produced in a collaboration between Socitm and Socitm Advisory, and supported by LOLA and MCE, focuses on the impact of Covid-19 and the lockdown on local authorities. It gives a detailed insight into the impact and response of local government organisations during the pandemic. This helps to build understanding of how councils across the country and Internationally have responded to the challenges. Identifying issues that require focus and best practices that can be shared.

We would be delighted to discuss the findings in further detail if this would be helpful. Please contact us at:

Why is this survey important?

Covid-19 has radically changed how technology is enabling the delivery of local government services, and has created new challenges in mobile and remote working, home working, and management of resources.


What has already happened?

Local authorities have responded at pace to the challenges that have come from this change to remote and home working, enabling them to continue to deliver their services during the ‘lockdown’ restrictions. Impacts on technology services have been both positive and negative.


What changes are you facing?

Modern ICT services such as Cloud based delivery, cyber security, data management, business continuity planning, innovation, leadership and digital skills have all become even more essential in the delivery of services for local governments. We expect to see this to be the case in the next 12 months as we go from ‘lockdown’, through ‘transition’ and finally to a ‘new normal’ phase, as well as seeing new demands on the ICT sector.