“Socitm benchmarking helped many organisations to determine whether they were delivering their service in an efficient and productive manner. Participants have been able to inform their strategy by correcting or validating assumptions and identifying changes to benefit their users.”
Matthew Fraser, Benchmarking service manager
Benchmarking modules are continually developed with our members to provide an objective measure of your services, while remaining current to challenges within the public sector.
Questions that provide an audit of what every local authority should know.
Avoid a narrow view of your service by examining it from different perspectives.
Add context to your results by listening to other participants during confidential workshops.
Our modules
Surveys your entire user base to determine their experience of performance and usability.
£2,985 + VAT
Provides insight into the governance and shape of your ICT service.
£1,165 + VAT
Examines the cost efficiency of your ICT service to create recommendations for improvements.
£2,995 + VAT
Provides an overview of the performance and efficiency of your ICT service.
£1,165 + VAT
Surveys your end users to prioritise future training needs.
£995 + VAT
We continuously develop our services, adding new modules based on your feedback.
If there is something you would like to see us do, please let us know.
You want evidence to support your business cases, and insight into positive changes you can make. Our benchmarking service gives a concise overview of your service coupled with data to support it.
Meet with other benchmarking users and discuss your findings
Your results are dynamically compared to your peers as soon as you submit
Our benchmarking webinars help you understand and discuss results
If you are ready to start your benchmarking journey, talk to us. We can discuss all details and get you set up and ready to go.
Highlights ICT revenue spend Although ICT is more critical than ever, the benchmark proportion of total organisational revenue spent … Read more about Socitm benchmarking summary 2026
User Satisfaction 22 organisations surveyed their users’ satisfaction with over 11,000 responses. Some of our observations include: Users have … Read more about Socitm benchmarking summary 2023
Challenges Several challenges were identified by Socitm and Coventry regarding AI implementation: Approach Step 1 – Microsoft 365 Copilot … Read more about Socitm’s AI benchmarking pilot and Coventry City Council’s use of AI
Q. Why did you start using Socitm’s benchmarking service? I have been with Argyll and Bute Council since 2004. … Read more about How Socitm benchmarking supports data-driven decision making – Argyll and Bute Council
Q. As a relatively new unitary authority formed in 2019, what were your reasons for using Socitm’s benchmarking and … Read more about Socitm benchmarking survey exposed a need for transformation support – Dorset Council
Q. How has Socitm benchmarking helped you improve your service desk operation? Six years ago, we noticed that our … Read more about Using Socitm benchmarking to transform a service desk operation – Argyll and Bute Council
Q. Why have you used Socitm’s benchmarking services? I think it is important to have independent reviews of your … Read more about Using Socitm benchmarking for independent, cost-effective comparisons – Worcestershire CC
We have built up a great relationship with Socitm over almost 20 years and have been more than satisfied with the benchmarking service.
We find that benchmarking data is there to support us in our efforts to improve our service delivery. We have found that you shouldn’t be too hung-up on your results versus other organisations. What you need to focus on is identifying the gaps in your performance, then use that to focus internally on improving in those areas.
John McVey, Argyll & Bute Council
"Benchmarking helps us to understand where others are better, and therefore have successful ways of addressing the challenges we have. We can then look to standardize and share with them."
Anonymous benchmarking service user
Socitm works hard to make it a supported experience. We had regular online meetings to ask questions about how to interpret the guidance on establishing the right data and trying to make sure we were being consistent.
The value we got from [Benchmarking] was derived from us taking not only the benchmarking service but also the customer survey service in parallel. Bringing those two datasets together gave us the strategic insight that operational services were good but the support for transformation was less good. We would not have got that from just doing benchmarking on its own.
James Ailward, Dorset Council
"We use benchmarking to provide an evidence based approach to justify service improvement and value. It helps us to defend against budget cuts and support business cases"
Anonymous benchmarking service user
I think it is important to have independent reviews of your IT services so that you can assess the environment and service provision, see if there are any areas where you are not performing well and could improve and find where you need to focus your attention. We have had many years with challenging financial positions, meaning our senior managers want to know we are running cost-effective services. This kind of benchmarking assessment really helps put into context what you are doing, how much you are spending and what the impact is in terms of service delivery and performance.
The fact that it is independent means your senior managers can be sure that they are getting the facts and repeating the assessments over periods of time means that when you put in improvement plans you can see what the trends are.
Sandra Taylor, Worcestershire County Council
"Denbighshire County Council have undertaken the Socitm benchmarking exercise for a number of years. It has been invaluable to us as we are able to analyse our annual results and compare them year on year. This allows us to look for trends enabling us to see what we are doing well and to investigate any areas which may need addressing."
Denbighshire County Council
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