Resources and reading for designing services

Benchmarking – A participant’s perspective- 22 November 2023

Authors and contributors: Sam Smith, Sandra Taylor, Dave Sanderson

Many organisations recognise the potential of benchmarking but struggle to comprehend how they would use the data they receive. Others worry whether they have the internal resources to complete the exercise. In this webinar, we will interview a recent participant to discuss their experience of benchmarking and how they have used their results to develop action plans and enable change within their local authority.