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Inform report - Digital identity

Digital identity

Focused on the application of digital identity in public services, this research report sets out Socitm’s evidence-based guidance for two key audiences: Those involved in digital public service design about the nature of digital identity and how it can underpin the future of local place-shaping and public service provision. Those involved in national policy and … Read more

Inform report - Digital identity summary

Digital identity – Summary

Focused on the application of digital identity in public services, this report summarises Socitm’s evidence-based guidance for two key audiences: Those involved in digital public service design about the nature of digital identity and how it can underpin the future of local place-shaping and public service provision. Those involved in national policy and development for … Read more

Digital identity – infographic

Digital identity has long been recognised as a vital but missing component in the modernisation of public services. This infographic draws on Socitm’s 2021 research to present our calls for action needed to create a successful digital identity that is trusted for use across the full spectrum of UK public services. Publications in this series: … Read more

From place to person

Our experiences and responses to the pandemic have necessitated us thinking and behaving in significantly different ways. We have capitalised on the opportunity to work far more flexibly, improved our collective productivity and reduced the time that we spend on commuting. We have seen first-hand that work is something that we do, rather than a … Read more

Return to Work ICT programme

There are 1.1 million people in the UK who have taken time out of employment for caring responsibilities and want to return to paid work. The great majority are women, who are under-represented across the ICT profession. Socitm has worked with the Local Government Association and Government Equalities Office to set up the Return to … Read more

Inform briefing: The future of contact centres post-Covid-19

The future of contact centres post-Covid-19

This briefing considers the future of contact centres in the light of experiences generated during the Covid-19 pandemic. In particular, it considers the purpose of contact centres, the role of digital in changing the need for them, the impact of Covid-19 on contact with residents and employee response. The Covid-19 pandemic has forced a break … Read more

Inform briefing - Virtual and hybrid council meetings

Virtual and hybrid council meetings

This briefing discusses the findings from our research on the experiences of councillors and democratic services officers in introducing and running virtual and hybrid council meetings during the Covid-19 pandemic. It addresses a number of the building blocks in our Planting the Flag prospectus, including Democratic engagement and renewal, Distributed, place-based leadership and delivery, Workstyles … Read more

Post-Covid recovery: digital equality

The Covid-19 pandemic has brought inequalities in societies around the world into sharper focus, including their access to digital technologies. Despite public sector efforts, such as providing schoolchildren with hardware, in general those who most needed support during the pandemic were those least-equipped to do so digitally. This report aims to provide guidance on how … Read more

Regeneration through ethical change

Across the UK, local authorities are leading place-based, post-Covid strategic recovery. Socitm, working with its international, academic and business partners has identified examples of emerging place-based recovery planning that are actively supporting local and community regeneration through the key ethical change outcomes.

Championing place-based recovery

Across the UK, local authorities are leading place-based post covid strategic recovery. Socitm drawing on the emerging picture of place-based recovery strategies has identified following four key “what works” strands of place-based recovery…