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Focused on the application of digital identity in public services, this research report sets out Socitm’s evidence-based guidance for two key audiences: Those involved in digital public service design about the nature of digital identity and how it can underpin the future of local place-shaping and public service provision. Those involved in national policy and … Read more
Focused on the application of digital identity in public services, this report summarises Socitm’s evidence-based guidance for two key audiences: Those involved in digital public service design about the nature of digital identity and how it can underpin the future of local place-shaping and public service provision. Those involved in national policy and development for … Read more
Digital identity has long been recognised as a vital but missing component in the modernisation of public services. This infographic draws on Socitm’s 2021 research to present our calls for action needed to create a successful digital identity that is trusted for use across the full spectrum of UK public services. Publications in this series: … Read more
As Cardiff Council’s citizen-facing digital channels continue to go from strength to strength, Chris Lloyd, ICT Operational Manager for Enterprise Systems & Data, reflects on the integration strategy that underpins their success, the development and adoption of their app, the value that they have generated and what they have learnt so far.
This briefing is for anyone who has an interest in harnessing data generated by local public service organisations to support place-based policy design and decision-making. You might be in a new job with responsibility for handling data, an experienced manager just coming into your organisation, or just starting out. It’s a checklist for the wise, … Read more
Our experiences and responses to the pandemic have necessitated us thinking and behaving in significantly different ways. We have capitalised on the opportunity to work far more flexibly, improved our collective productivity and reduced the time that we spend on commuting. We have seen first-hand that work is something that we do, rather than a … Read more
There are 1.1 million people in the UK who have taken time out of employment for caring responsibilities and want to return to paid work. The great majority are women, who are under-represented across the ICT profession. Socitm has worked with the Local Government Association and Government Equalities Office to set up the Return to … Read more
This briefing considers the future of contact centres in the light of experiences generated during the Covid-19 pandemic. In particular, it considers the purpose of contact centres, the role of digital in changing the need for them, the impact of Covid-19 on contact with residents and employee response. The Covid-19 pandemic has forced a break … Read more
This briefing discusses the findings from our research on the experiences of councillors and democratic services officers in introducing and running virtual and hybrid council meetings during the Covid-19 pandemic. It addresses a number of the building blocks in our Planting the Flag prospectus, including Democratic engagement and renewal, Distributed, place-based leadership and delivery, Workstyles … Read more
The Covid-19 pandemic has brought inequalities in societies around the world into sharper focus, including their access to digital technologies. Despite public sector efforts, such as providing schoolchildren with hardware, in general those who most needed support during the pandemic were those least-equipped to do so digitally. This report aims to provide guidance on how … Read more
Across the UK, local authorities are leading place-based, post-Covid strategic recovery. Socitm, working with its international, academic and business partners has identified examples of emerging place-based recovery planning that are actively supporting local and community regeneration through the key ethical change outcomes.
Across the UK, local authorities are leading place-based post covid strategic recovery. Socitm drawing on the emerging picture of place-based recovery strategies has identified following four key “what works” strands of place-based recovery…
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