The future of contact centres post-Covid-19
This briefing considers the future of contact centres in the light of experiences generated during the Covid-19 pandemic. In … Read more
Socitm research
Virtual and hybrid council meetings
This briefing discusses the findings from our research on the experiences of councillors and democratic services officers in introducing … Read more
Post-Covid recovery: digital equality
The Covid-19 pandemic has brought inequalities in societies around the world into sharper focus, including their access to digital … Read more
Regeneration through ethical change
Across the UK, local authorities are leading place-based, post-Covid strategic recovery. Socitm, working with its international, academic and business … Read more
Championing place-based recovery
Across the UK, local authorities are leading place-based post covid strategic recovery. Socitm drawing on the emerging picture of … Read more
Socitm’s post-Covid recovery prospectus
In the wake of unprecedented challenges posed by the Covid-19 pandemic, local authorities are leading place-based, strategic recovery. This … Read more
Publication |
Harnessing artificial intelligence and big data
Authored by Simon George (Executive Director of Finance & Commercial Services, Norfolk County Council), this white paper explores whether … Read more
2020 Annual Report
The collective strength and adaptability of Socitm’s members is reflected in the activities highlighted in our 2020 Annual Report. … Read more
PAUSE model
Creating fair and equitable organisations and services is everybody’s responsibility. Take time to reflect and review on your approach, … Read more
Our digital jump into the future
Covid-19 has speeded the adoption of digital technologies by several years and many of these changes could be there … Read more
Publication |
Cloud computing
This report offers a practical guide for the public sector CIO and other public service business leaders into the … Read more
Planting the flag
The response of local government to the COVID-19 pandemic has been nothing short of astonishing – focusing on the … Read more