Discover the top digital and technology trends expected to make an impact in local public services and their outcomes for people and places.
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Public sector digital trends for 2026: 40 years of change, key milestones and future opportunities in AI, cyber security, data, ways of working and digital inclusion.
Establish safe and secure systems first with cyber security, build a shared understanding of your ways of working, both internally and externally. Strengthen your data posture and leverage it to inform decisions, and once these foundations are in place, turn to AI to enhance, streamline and save time in the delivery of public services, but ensuring no one is left behind with digital inclusion.
Read our focus for 2026: Five trends summary (🔒 Members only)
Moving from reporting to action: shared standards, ethics and skills that unlock community outcomes.
From early chatbots to governed, scalable AI that augments staff, improves services and protects citizens.
Closing remaining gaps through affordable access, inclusive design, community partnerships and targeted skills support.
Cyber security remains a critical concern for public sector leaders, as the digital landscape evolves rapidly. The strategic foundation … Read more
Public services are operating in an increasingly complex digital environment, where expectations are rising and change is constant. Through … Read more
Jump to section Context and driversFive digital trends prioritised for 2026A message for senior leaders Public services across the … Read more
