Barnsley Council Trialling Co-Pilot for Social Workers:
Wendy Popplewell, executive director at Barnsley Council is leading a six-month trial of Copilot for Microsoft 365.
Impact cases
Netcall chatbot automation at Worcestershire County Council:
Worcestershire County Council implemented a Netcall contact centre platform which offers a 24/7 facility for customers on the chatbot side allowing the council greater resource to push into telephony and administration.
Worcestershire County Council Powers Citizens’ Digital Self-Service:
Worcestershire County Council use OutSystems (combination of AI and machine learning) to speed up development and improve agility, deliver public-facing web apps and portals and decrease application maintenance costs across the council.
Understand Health Care Solutions:
BCG and Zeiss developed an application to help health care professionals supporting patients with information on elective treatments. Test user feedback has been strongly positive.
West Berkshire Creating Content Using AI:
West Berkshire have managed to strategically incorporate AI to optimise both internal processes and external citizen services, aiming to strengthen their overall operational efficiencies.
AI moving into the mainstream of thinking:
Artificial intelligence has a huge potential for the public sector, but there is a lot to learn before it can be fulfilled, writes Rob McCarthy, CEO and founder of GOSS
Public Sector Insights on Skilling:
Best practices for supporting technology training in Government organisations. This paper, informed by Microsoft’s comprehensive insights into public sector challenges and triumphs, underscores the indispensable role of skilling.
Opportunities of Generative AI in Local Government:
Generative AI could revolutionise local government operations and service delivery in a number of ways. Here are ten unexplored use cases of Generative AI
Enhanced learning and development:
Generative AI can streamline procurement, enhance employee engagement, facilitate better learning and development outcomes, and optimize budgeting and forecasting.
Easy Read Solution with Generative AI:
An opportunity to connect in new ways with residents who have additional needs, such as low literacy levels or cognitive impairment or learning difficulties.
Study reveals GenAI impact on job roles:
The study surveyed over 350 learning and development professionals in the UK and Germany, revealing their proactive measures to address the skills crisis amid the rapid expansion of technologies like GenAI.
Ethically rooted use of AI:
A new project led by the University of Cambridge aims to put ethical considerations at the heart of decisions to use AI within digitalisation initiatives to create public value in connected places.