Swindon Borough Council piloted AI in Adult Social Care to improve the quality and speed of recording of assessment conversations by their frontline workers.
AI can cut waiting times for hip replacement surgery, Aberdeen study shows:
Aberdeen University researchers carried out a study that showed AI could ‘rapidly and accurately’ predict which patients would be most suitable for joint replacement surgery.Artificial intelligence can help to significantly reduce waiting times for hip replacement surgery according to health researchers in Aberdeen.
Telford & Wrekin Council has launched the next innovative evolution of Ask Tom, its automated assistant:
Tom can talk – council’s digital assistant picks up the phoneAsk Tom Telephony, builds on the council’s Ask Tom digital assistant that was launched in 2021. During the first twelve months, that system cut customer waiting times by 50 per cent, whilst answering over 13,000 residents’ queries and providing over 100 services 24 hours a day.
AI Group: Copilot Innovation and Collaboration Sub-Group:
Andy Kennell (Somerset Council) and Tony Ellis (Buckinghamshire Council) co-chair the Copilot Innovation and Collaboration Sub-Group which now has over 200 members and is rapidly growing.The group meet monthly with a core agenda of ROI, Where to Start your CP journey, social care, integration to back office systems and governance.
Insights from Renfrewshire Council’s Customer Service AI Assessment:
Exploring Phone-AI in Local GovernmentInterview with Gary Innes, Customer Service Manager at Renfrewshire Council.
Derby City Council eyes £12.25m annual savings with AI and chatbot deployments:
Derby City Council deploys AI and chatbotsEast Midlands-based council has identified 261 tasks where officials believe AI can make improvements and efficiencies to the way it works.
Exploring AI’s potential in Local Government:
Insights from Telford and Wrekin Council’s Customer Services AI AssessmentTelford and Wrekin Council has been at the forefront of exploring AI integration, championed by Gemma Hancox, their Group Customer Contact Manager.
Transforming public services:
Oxfordshire County Council's digital transformation with AI & IoTTim Spiers, Director of IT, Innovation, Digital and Transformation at Oxfordshire County Council, shares insights on their ongoing digital transformation initiative.
How Aberdeen City Council’s helpful chatbot can now answer twice as many queries:
AB-1 handles queries on refuse collection, school term dates and council tax. The Council also has an internal version of AB-1.Aberdeen City Council became the first local authority in Scotland with a virtual assistant when it launched its AB-1 chatbot with Microsoft in 2020.
PwC and Hillingdon leading the way on AI for residents:
Digital transformation to boost citizen interactionsHillingdon Council is the first UK local authority to have deployed an automated voice and web chat solution at scale.
Westminster City Council launches AI-assisted tool to report waste:
Report occurrences of waste, fly tipping, graffiti and animal fouling in one minuteA new waste reporting tool, utilising advances in AI technology, has been launched by Westminster City Council.
How AI helps Coventry City Council answer more calls while spending less money:
Coventry City Council's AI assistantCoventry City Council launched an AI assistant to deal with an overwhelming number of calls every day and constant repetition of the same queries.