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How AI helps Coventry City Council answer more calls while spending less money:

Coventry City Council's AI assistant

Coventry City Council launched an AI assistant to deal with an overwhelming number of calls every day and constant repetition of the same queries.

East Riding Council adopts generative AI policy:

East Riding Council adopts generative AI policy

East Riding Council has adopted a formal policy for the use of generative AI, highlighting the need for accountability, governance and ethics in the deployment of the technology.

Netcall chatbot automation at Worcestershire County Council:

Netcall systems used in Worcestershire County Council

Worcestershire County Council implemented a Netcall contact centre platform which offers a 24/7 facility for customers on the chatbot side allowing the council greater resource to push into telephony and administration.

Worcestershire County Council Powers Citizens’ Digital Self-Service:

OutSystems used in Worcestershire County Council

Worcestershire County Council use OutSystems (combination of AI and machine learning) to speed up development and improve agility, deliver public-facing web apps and portals and decrease application maintenance costs across the council.

AI moving into the mainstream of thinking:

A starting point for AI in citizen services

Artificial intelligence has a huge potential for the public sector, but there is a lot to learn before it can be fulfilled, writes Rob McCarthy, CEO and founder of GOSS