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Public sector digital and technology trends 2024 – infographic

Authors and contributors: Jos Creese, LOLA, Major Cities of Europe
Socitm public sector and digital trends infographic

Download this infographic in Dutch
Translated by Vi-ICT-OR, Belgium

Digital trends for public service organisations in 2024 will be influenced by a range of new and existing technologies, such as generative AI, as well as the impact of external factors such as environmental, economic and social pressures.

Our format continues to distinguish between ‘digital’ and ‘technology’, whilst acknowledging that the two functions must work ‘hand in glove’.

The infographic version of Socitm’s 2024 Digital Trends gives you a top level starting point and easy reference guide. Dive down into the details and find what other public organisations are doing. Get shortcuts to examples that you can use to start (or evolve) your own digital transformation.

Community resilience​​

  • Protecting communities from new threats​
  • Cross-boundary action on supply chains, infrastructure and services
  • Sharing intelligence and collaborative action on vulnerabilities

IT for public good

  • Safety and ethics in data use​
  • Combatting economic, environmental and social problems
  • Mitigating the negative impacts of technology​

Local and national leadership​

  • Combining governance in key areas of connected places​
  • Building shared digital and technology capability​
  • Collaborative projects that reflect local needs

Reimagining services​

  • Design based on whole system models
  • Solving complex issues in connected places
  • Virtual systems, virtual services

Skills and capacity​

  • Building digital and IT capacity and capability
  • Imaginative and innovative ways to address recruitment and retention
  • Focusing on specialist skills in-house to support digital ambitions

AI applications

  • Building foundations of policy and compliance​
  • Early experimentation with controls
  • Applications in data organisation and customer service

Cyber protection

  • Keeping pace with changing external threats​
  • Observability of risk across distributed systems
  • Workforce awareness and accountability

Harnessing data

  • Data, quality, standards and matching
  • Data analytics and distributed data models
  • Data governance, skills and sharing

Infrastructure and cloud

  • Reviewing capacity and vulnerabilities
  • Investment, reconfiguration and upgrades
  • Updated relationship with ‘cloud’

Spatial technologies

  • Tracking and connecting resources
  • VR, AR and XR in design and planning
  • Using ‘digital twins’ to design virtual services