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Socitm Improve report 2022

Authors and contributors: Matthew Fraser, Rob May
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Socitm Improve report 2022

This report serves as both a companion piece to the Socitm’s Improve service, and also as an introduction to the benefits of benchmarking an ICT service.

Covering the period between April 2020 and March 2022, it explores how organisations met the challenges dealing with a rapid change in delivering services and the lessons that can be learned from them.