Can councils use AI to serve more people despite staff shortages?
With partner: ICS.AI
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Local government struggles to recruit and retain staff in their contact centres. Work in a council often means repetitive queries, overwhelming contact spikes and financial constraints. These result in burnout and high staff churn. Demand for contact remains high and will continue to grow.
This webinar shows how AI can support your contact centre staff and provide better service. You will see live demos and learn about real-life results from the sector, such as:
- Telford and Wrekin Council reduced live chats by 67%
- Lewes & Eastbourne Council freed up 5 live agents from live chat
- Southampton City Council deflected 50% of resident emails
- Cheshire West Council handled 500% contact spikes
By converting unfilled agent roles into a pre-trained, customer-facing AI assistant, councils can serve citizens 24/7 regardless of staffing challenges.
