Resources and reading for designing services

How to improve customer experience with AI-driven tools

Authors and contributors: Andy Venter, Gary McEachran, Herman Sadie, Samuel Smith

Overview

During this webinar, HSO will detail and demo two approaches to help you overcome challenges in citizen service delivery. The first lays the groundwork. You will discover how the Dynamics 365 Government Accelerator gives you a platform on which to quickly build and deploy connected applications to get value fast. Next, we move onto managing service requests. Here we’ll demo Microsoft’s new AI led virtual agent. You’ll discover how enhanced search capability breaks down silos, presenting a single version of individuals, enabling you to quickly respond to, and resolve, requests.