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It’s good to talk – launching AI-powered phone self-service for residents

Webinar Wednesday

Authors and contributors: ICS.AI

Are you striving to meet the ever-evolving customer service demands of your residents? With 60% of resident interactions still occurring via the phone channel, it’s time for local councils to adopt innovative solutions that elevate user experiences, streamline processes and enhance efficiency.

We are thrilled to invite you to our exclusive launch webinar, showcasing the power of Conversational AI on the phone channel with our revolutionary SMART Phone platform. This ground-breaking technology is set to transform how local councils engage with their residents, addressing the common challenges faced when delivering efficient and effective self-service options.

Why should you attend? In this webinar, we’ll uncover the benefits of embracing phone-based conversational AI:

  • Seamless Access: Learn how the SMART Phone platform grants easy access to over 1,000 council topics through voice interactions, 24/7/365.
  • Human-like Interactions: Discover the capabilities of advanced natural language processing in delivering more human-like interactions, resulting in reduced wait times, better customer satisfaction, and freeing up staff for complex tasks.
  • Wide Range of Use Cases: Delve into the numerous applications of AI phone self-service, such as reporting issues, requesting information, and accessing council services like housing, waste management, and public transportation.
  • Enhanced Efficiency & User Experience: Understand the range of benefits, including cost savings, improved user experience, reduced staff workload, and increased accessibility for residents with mobility or accessibility challenges.
  • Real-world Success Stories: Explore how AI on the phone channel can boost resident satisfaction and elevate your council’s customer service effectiveness.