After the AI answer: Launching the Generation 3 council front door

Why the next step for AI at the front door is reaching your systems, not better answers

Several councils now have an AI on the phone, the website or both that answers the common questions well. The question now is what happens after the AI answer: the enquiry that still needs a person, where an adviser has to work across four or more separate systems to resolve it, and the resident who has to explain again the next time they call.

Join us as we launch Generation 3 SMART: Front Door AI to the Socitm community. We’ll show a phone that knows who is calling, a specialist for the questions that need depth, one unified desk for advisers, and the machine behind them: how the SMART Harness gives every council system a governed door, without replacing anything a service team runs.

You’ll also hear about councils in the UK already using AI at their front door, including the latest interview from Ipswich Borough Council.

In this session you will:

• Hear about councils already using AI at their front door, and what it’s delivering
• See where AI at the front door is going next, and what it asks of your digital estate
• Learn how the Harness opens, governs and secures the systems behind the front door
• Hear what stays with a person, and how your council stays in control
• Find out how to get started: a free four-week trial on your own calls, or a Front Door AI assessment that maps your first three services and the systems behind them

Who should attend: digital, transformation and programme leads, business analysts and ICT business partners, digital customer experience and customer services managers, and heads of digital and IT.