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Webinar |

Future-ready councils: Integrating phone-AI into customer service operations

Webinar

Authors and contributors: ICS.AI

In today’s dynamic public service environment, integrating innovative solutions is key to boosting efficiency and enhancing responsiveness, especially in customer service where a significant portion of interactions – over 60% – are still handled over the phone. This presents a unique challenge as councils strive to balance rising citizen expectations with limited resources. Artificial Intelligence (AI) has proven to be a game-changer in customer service, significantly boosting council operations’ effectiveness and efficiency.

Watch this webinar with ICS.AI to explore the transformative potential of phone-based AI, delving into success stories like Derby City Council, and learn how their free Customer Service AI Assessment provides the perfect way to assess AI, tailored to your council’s specific needs.

Webinar Highlights: 

  1. Introduction to Phone AI: Discover how AI can enhance customer service efficiency, reduce operational costs, and improve service quality in customer interactions.
  2. Success Showcase – Derby City Council: Learn from Derby’s experience, where customer service AI assistants have successfully answered over 1 million questions, reduced call volumes by 40%, contributed to c.£600K savings and laid the groundwork for broader AI adoption across the council.
  3. Your Partners in AI Transformation: Understand ICS.AI’s commitment to pioneering AI in public services, supported by compelling client testimonials and live demonstrations of their SMART: technology.
  4. Your Free Customer Service AI Assessment: See how ICS.AI’s comprehensive AI assessment prepares your council for successful AI adoption, offering a hands-on experience with measurable benefits.

Chapters

  1. Welcome and introduction
  2. Customer Service for Local Government 03:11
  3. Smart: AI for Customer Service 10:19
  4. Introducing Darcie and Ali 20:43
  5. Telford’s “Ask Tom” 22:37
  6. Jane Witherow at Derby 23:55
  7. Smart: Phone Demo 35:56
  8. Smart: Phone Gen AI Demo 42:05
  9. Science of Deflection 47:46
  10. Customer Service AI Assessment 52:10
  11. Next Steps and Wrap Up 58:11