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Transforming council operations with AI: Three practical use cases

With partner: Netcall

Authors and contributors: Mark Gannon, Chris Roberts, Netcall
Transforming council operations with AI: Three practical use cases (Netcall) - 15/10/2025

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Overview

Join us for a focused session on how AI is reshaping the way councils operate and serve their communities. Hosted by Mark Gannon, former CIO with some of the UK’s largest councils, this webinar will showcase three high-impact AI use cases:

  • AI-powered virtual assistants to improve citizen engagement and free up staff time
  • Advanced summarisation tools to speed up reporting, meeting notes and consultation responses
  • Intelligent Document Processing (IDP) – including visual IDP that can extract and interpret data from images

Through live demonstrations, you’ll see how these solutions can deliver real efficiency gains, streamline processes, and improve service delivery for residents.

Don’t miss this opportunity to explore how AI can transform council operations and raise the bar for citizen satisfaction.