PDF accessibility myths
…of compliance with your documents to PDF/ UA (Universally Accessible) level. In fact, the WCAG and PDF/UA standards are complimentary and should equally be considered when making a document accessible….
Reimagining communities and places: a journey through data, technologies and service design
Overview Reimagining services and addressing complex social, economic and environmental issues lie at the heart of service design and transformation. What you do, who you collaborate with, how you manage…
Newsletter: Who’s using generative AI and/or Copilots (there’s more than one) and how?
…genAI be applied to local government? 10:22 Demo 1: Tom the Telford Council bot 15:58 The Microsoft Copilot ecosystem 25:23 Demo 2: Smart Copilots 29:18 Demo 3: Smart Adult Social…
Modernising Service Delivery
Overview Conference host, Carol Williams wants to see you in Birmingham: We exist to support you to tackle the challenges and pain points you are experiencing. You get support when…
Governance and values
…as comprising four ‘pillars’: Figure 2. Public value framework. Download as a PDF Taken together these form the basis of a public value framework as a tool for maximising the…
Resilient people, communities and places
…of which in turns points to the ‘new normal’, comprising a rapidly changing and complex environment that needs to be navigated with vision, skill and determination if we are to…
Newsletter: how spooky was your Halloween?
…learning, reading, helping, writing and other verbs. Grab everything you can from your membership. https://www.youtube.com/watch?v=31_xCN20vKE Not sure where to start? Joining your next regional meeting is a good first step….
Leadership Academy Alumni Day
Overview The tradition continues – dig out and dust off your Christmas jumper to get in the festive mood to join us for our virtual feel-good event of the year….
Not the Yule log we were expecting
…hon! Sources [1] https://www.theguardian.com/commentisfree/2021/dec/18/how-cut-and-pasted-programming-is-putting-the-internet-and-society-at-risk [2] https://www.bleepingcomputer.com/news/security/log4j-vulnerability-now-used-by-state-backed-hackers-access-brokers/ [3] https://appleinsider.com/articles/21/12/13/critical-log4j-java-flaw-being-used-to-deliver-malware-crypto-miners [4] https://www.ncsc.gov.uk/blog-post/log4j-vulnerability-what-should-boards-be-asking [5] https://github.com/curated-intel/Log4Shell-IOCs [6] https://github.com/snyk-labs/awesome-log4shell [7] https://www.cisecurity.org/log4j-zero-day-vulnerability-response/ [8] https://www.ncsc.gov.uk/section/active-cyber-defence/introduction [9] https://www.ncsc.gov.uk/section/keep-up-to-date/cisp [10] https://socitm.net/about/warps/ [11] https://guidance.ctag.org.uk [12] https://www.reuters.com/technology/major-tech-companies-struggle-plug-holes-logging-software-2021-12-16/ [13] https://www.zdnet.com/article/apache-releases-new-2-17-0-patch-for-log4j-to-solve-denial-of-service-vulnerability/ [14] https://www.govcert.ch/blog/zero-day-exploit-targeting-popular-java-library-log4j/…
Demoing how benchmarking with Improve can work and what it can offer
…day I recall thinking that events like these would be an excellent opportunity to demonstrate the benefits of our benchmarking service to a large audience through a live demo. Such…
How to improve customer experience with AI-driven tools
Overview During this webinar, HSO will detail and demo two approaches to help you overcome challenges in citizen service delivery. The first lays the groundwork. You will discover how the…
How to improve council process efficiency with HSO Government Accelerator
During this 60-minute webinar, discover how councils, like South Gloucestershire, have solved the challenge of managing FOIs, SARs, and complaints. A short demo will take you on an internal user’s…
Leadership Academy Alumni Day
Overview The tradition continues – dig out and dust off your Christmas jumper to get in the festive mood to join us for our virtual feel-good event of the year….