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How to improve customer experience with AI-driven tools

WebinarVirtual (Teams)

This event has now ended.

Date & time

  1. 1 November 2023 13:00 - 14:00


  1. Teams


During this webinar, HSO will detail and demo two approaches to help you overcome challenges in citizen service delivery. The first lays the groundwork. You will discover how the Dynamics 365 Government Accelerator gives you a platform on which to quickly build and deploy connected applications to get value fast. Next, we move onto managing service requests. Here we’ll demo Microsoft’s new AI led virtual agent. You’ll discover how enhanced search capability breaks down silos, presenting a single version of individuals, enabling you to quickly respond to, and resolve, requests.


Our webinar host

Additional information

Webinars hosted by our partners are open to all – whether you are from public or private sector, we encourage you to join, listen and learn. You do not need to be a Socitm member or a partner, either.

Any questions? Please do not hesitate to contact us.