Join your nearest Empowering Women training (running in July and September only)

Newsletter: Every day is member day but Member Week is on its way

Wooden Tetris-style shapes all fitting together. The shapes have simplistic people illustrations so that it represents the Socitm membership of different people forming a larger whole.

Get everything you can from your membership

Your events, training and resources

Have you spotted President Mark Lumley and CEO Nadira Hussain in TheMJ?!

They were guests at an AI-focused roundtable looking into the current and potential impacts the technologies have for local government. Read the summary.

Every day is of course Member Day for us

Next month, there is an actual Member Week! You have 2 meetings all about you.

We all face tighter budgets and tougher business cases. Make sure you get everything you can from your membership. As benefits reset in 2024, do you use all the resources available with your Socitm membership? Do you even know what they all are?

Monday 4 December 13:00 to 14:00
Members’ Connection Hour: making the most of membership

Get up to speed with what’s coming in your membership in 2024.You are part of the Socitm community. Use it and use us to support yourself and your projects.

Thursday 7 December 10:15 to 15:15
Leadership Academy Alumni Day
Watch your invitation from Aidan Matthews (and the return of the gold jacket):

Alumni Day has moved online. We’re bringing it to you. We are mindful of how difficult it is travel to lots of events. Join this one from wherever you are. The agenda covers the same people-centric topics, with the core theme being diversity, equity, and inclusion. The keynote speaker is still Alison McKenzie-Folan.

>>Don’t miss the final free Microsoft Change Agent training of 2024<<
Monday 4 to Friday 8 December.
Tell all your local government friends. Socitm membership is not necessary for this one.

Enabling local digital outcomes

New member-only research
Who’s using which tech to do what? See how other local public service providers are using IoT, local data, digital twins, and intelligent automation to get the best and most from people and resources. And at the same time improve place-based outcomes.
Log in to read

Contact-Center-as-a-Service (CCaaS)

Firstly, congratulations SoftwareOne for being part of the AWS GenAI Centre of Excellence. And yes, Generative AI does feature in this presentation. Secondly, short on time? Skip to these highlights/chapters (with approx. timings):

03:35 How was your customer experience?
06:37 Contact Centre Trends
08:38 A profound value statement
11:21 A look at Amazon Connect
21:22 CCI Solutions: infusing AI/ML into any platform
23:05 Gain a deeper understanding of your busines
26:18 Turn insight into action
33:59 Customer success stories
45: 29 Quick initiatives
49:44 Big initiatives

Watch this week’s webinar

Next week’s webinar topic is: Benchmarking – Get the perspective from someone who’s done it. An interview with Sandra Taylor will look at how her team have used it to develop action plans and enable change at Worcestershire County Council.


Reflect on the Leadership Academy training experience with Sam Collins Top Talent graduate [Class of London 2019]. He’s found it easier to be an authentic leader.

How was your course? Tell us 🙂

December’s CPD certified workshops (and 1 meeting)

Training places are included in your organisational membership – subject to availability and membership level. If you have any questions or would like further information, please email Sara Razon.

On completion of training, don’t forget to claim your CPD points.

Browse all training

Socitm Advisory

Managing successful change and transformation with a Mindset Model

Our Mindset Model is the DNA that runs through everything we do in change and transformation. We recognise that everyone experiences change differently, and we’re there at every stage to help you navigate the key outcomes needed to succeed.
Listen to the podcast episode

Are you making full use of your membership?

As part of your membership you can receive between 2 and 12 hours of FREE consultancy advice per year. To make use of your inclusive consultancy hours, get in touch or log in to My Account.
Visit Socitm Advisory

Events from Socitm and our partners

Meet up with your Socitm colleagues for great networking opportunities.

Next few weeks or so…

Missed a webinar? Past recordings are available to watch in the resource hub. Also, make sure to check out our regional events. There’s a mix of online and in-person meetings, so please feel free to join any that are outside your area.

Browse all events

IT Workforce Capacity Survey

Help to boost this critical research to make the case for change

You should have received an IT Workforce Capacity Survey. With the challenging deadlines and the detailed questionnaire, we know you probably haven’t been able to complete it yet.
We are keen to make the case to DLUHC that this is a critical issue for IT teams. To do that we need your experiences and evidence to back this up.
The fear is, without your voice in this research, we won’t be able to make a credible argument for change.
If you can complete the survey by COB on Wednesday 22 November it would make a huge difference.
If you are a director/head of service and have not received a survey yet, please check out these details and contact the LGA who will send you a survey link immediately.
Thank you again for your time and help with this research.

Going to techUK’s Digital Ethics Summit?

Digital Ethics Summit 2023 – Seizing the moment

Date: Wednesday 6 December
Time: 09:00 to 18:00
Venue: Central London
Your Socitm colleagues Martin Ferguson and Sam Smith will be at this techUK summit. It is free to attend, but you will need to create a user account on so you can register.

Thank you for reading (or scrolling) this far! Just one more thing…

We’ve all been enjoying the episode of The Rest is Politics: Leading with mayors Andy Burnham and Andy Street 😀 The West Midlands laser focus of Andy Street leapt out in particular as next year’s President’s Conference [Wednesday 13 and Thursday 14 June 2024 – put that date in your calendar now] will be in Birmingham.