Get everything you can from your membership
Your events, training and resources
Have you spotted President Mark Lumley and CEO Nadira Hussain in TheMJ?!
They were guests at an AI-focused roundtable looking into the current and potential impacts the technologies have for local government. Read the summary.
Every day is of course Member Day for us
Next month, there is an actual Member Week! You have 2 meetings all about you.
We all face tighter budgets and tougher business cases. Make sure you get everything you can from your membership. As benefits reset in 2024, do you use all the resources available with your Socitm membership? Do you even know what they all are?
Monday 4 December 13:00 to 14:00
Members’ Connection Hour: making the most of membership
Get up to speed with what’s coming in your membership in 2024.You are part of the Socitm community. Use it and use us to support yourself and your projects.
Thursday 7 December 10:15 to 15:15
Leadership Academy Alumni Day
Watch your invitation from Aidan Matthews (and the return of the gold jacket):
Alumni Day has moved online. We’re bringing it to you. We are mindful of how difficult it is travel to lots of events. Join this one from wherever you are. The agenda covers the same people-centric topics, with the core theme being diversity, equity, and inclusion. The keynote speaker is still Alison McKenzie-Folan.
>>Don’t miss the final free Microsoft Change Agent training of 2024<<
Monday 4 to Friday 8 December.
Tell all your local government friends. Socitm membership is not necessary for this one.
Enabling local digital outcomes
New member-only research
Who’s using which tech to do what? See how other local public service providers are using IoT, local data, digital twins, and intelligent automation to get the best and most from people and resources. And at the same time improve place-based outcomes.
Log in to read
Contact-Center-as-a-Service (CCaaS)
Firstly, congratulations SoftwareOne for being part of the AWS GenAI Centre of Excellence. And yes, Generative AI does feature in this presentation. Secondly, short on time? Skip to these highlights/chapters (with approx. timings):
03:35 How was your customer experience?
06:37 Contact Centre Trends
08:38 A profound value statement
11:21 A look at Amazon Connect
21:22 CCI Solutions: infusing AI/ML into any platform
23:05 Gain a deeper understanding of your busines
26:18 Turn insight into action
33:59 Customer success stories
45: 29 Quick initiatives
49:44 Big initiatives
Watch this week’s webinar
Next week’s webinar topic is: Benchmarking – Get the perspective from someone who’s done it. An interview with Sandra Taylor will look at how her team have used it to develop action plans and enable change at Worcestershire County Council.
Training
Reflect on the Leadership Academy training experience with Sam Collins Top Talent graduate [Class of London 2019]. He’s found it easier to be an authentic leader.
How was your course? Tell us 🙂
December’s CPD certified workshops (and 1 meeting)
- Friday 1 and Tuesday 12 December: Workshop: Managing and motivating remote teams
- Monday 4 to Friday 8 December: Programme: Change Agent
- Tuesday 5 December Workshop: Introduction to Emotional Intelligence
Training places are included in your organisational membership – subject to availability and membership level. If you have any questions or would like further information, please email Sara Razon.
On completion of training, don’t forget to claim your CPD points.
Socitm Advisory
Managing successful change and transformation with a Mindset Model
Our Mindset Model is the DNA that runs through everything we do in change and transformation. We recognise that everyone experiences change differently, and we’re there at every stage to help you navigate the key outcomes needed to succeed.
Listen to the podcast episode
Are you making full use of your membership?
As part of your membership you can receive between 2 and 12 hours of FREE consultancy advice per year. To make use of your inclusive consultancy hours, get in touch or log in to My Account.
Visit Socitm Advisory
Events from Socitm and our partners
Meet up with your Socitm colleagues for great networking opportunities.
Next few weeks or so…
- Tuesday 21 November: South East Connect Conference 2023
- Wednesday 22 November: Benchmarking – A participant’s perspective
- Wednesday 22 to Thursday 23 November: Automation and Bots4Good
- Friday 24 November: Local meeting – London and South East
- Tuesday 28 November: Local meeting – Socitm Central collaboration
- Wednesday 29 November:
- Monday 4 December: Members’ Connection Hour
- Wednesday 6 December: Navigating the cyber security challenges of 2023 and building cyber resilience in 2024
- Thursday 7 December
Missed a webinar? Past recordings are available to watch in the resource hub. Also, make sure to check out our regional events. There’s a mix of online and in-person meetings, so please feel free to join any that are outside your area.
IT Workforce Capacity Survey
Help to boost this critical research to make the case for change
You should have received an IT Workforce Capacity Survey. With the challenging deadlines and the detailed questionnaire, we know you probably haven’t been able to complete it yet.
We are keen to make the case to DLUHC that this is a critical issue for IT teams. To do that we need your experiences and evidence to back this up.
The fear is, without your voice in this research, we won’t be able to make a credible argument for change.
If you can complete the survey by COB on Wednesday 22 November it would make a huge difference.
If you are a director/head of service and have not received a survey yet, please check out these details and contact the LGA who will send you a survey link immediately.
Thank you again for your time and help with this research.
Going to techUK’s Digital Ethics Summit?
Digital Ethics Summit 2023 – Seizing the moment
Date: Wednesday 6 December
Time: 09:00 to 18:00
Venue: Central London
Your Socitm colleagues Martin Ferguson and Sam Smith will be at this techUK summit. It is free to attend, but you will need to create a user account on techuk.org so you can register.
Thank you for reading (or scrolling) this far! Just one more thing…
We’ve all been enjoying the episode of The Rest is Politics: Leading with mayors Andy Burnham and Andy Street 😀 The West Midlands laser focus of Andy Street leapt out in particular as next year’s President’s Conference [Wednesday 13 and Thursday 14 June 2024 – put that date in your calendar now] will be in Birmingham.