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Delivering savings while enhancing your citizens’ experience

Authors and contributors: Nick Richards


Amazon Connect: delivering savings while enhancing your citizens’ experience

Meet from Nick Richards, General Manager of Customer Experience at SoftwareOne, to understand Amazon Connect and how this contact centre solution can benefit local government and your citizens.

Frequently, the most important customer insights occur through communication with customer service. Capturing these insights provides business leaders with the data to drive decisions that impact the customer experience, and the overall success of your organisation.

A modern Contact-Center-as-a-Service (CCaaS) solution, such as Amazon Connect, enables you to bring together all the unique ways you engage with customers in a simple, cloud-based app. Without the need for new hardware or engineering.

With Amazon Connect you can stay ahead of customer expectations and rapidly deliver improvements.