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Introduction to emotional intelligence

WorkshopVirtual (Teams)CPD Certified

This event has now ended.

Date & time

  1. 5 December 2023 09:30 - 12:30

Location

  1. Teams

Overview

Helping you understand emotional intelligence, why it is important and what we can do to enhance it.

You may know people who are intellectually gifted, who know their specialist subject inside out, yet struggle with their working relationships and make poor team players.  

The ability to express and control emotions is essential for our health, well-being, and performance. Equally important is the ability to notice, understand, interpret, and respond to the emotions of others. Think of someone who may not recognise that a friend is feeling sad or that a co-worker is angry; psychologists refer to this as an absence of emotional intelligence, and some experts suggest that it may be more important than I.Q. when determining success in life and work. 

The aim of this workshop is to share some ideas to help us understand what the components of emotional intelligence are and what we can do to enhance it. We will look at the most recent research along with practical tips that we can all use to make us healthier, happier, and more effective at what we do.

Duration: One half day
Sectors: Public and private
Career level: All career levels
Points worth: 1 point*

*Our training workshops and programmes are all worth a certain amount of points. Your membership package comes with an allocation of points to use throughout the year to suit the needs of your organisation.

Workshop structure

The aim of this workshop is to share some ideas to help us understand what the components of emotional intelligence are and what we can do to enhance it. We will look at the most recent research along with practical tips that we can all use to make us healthier, happier, and more effective at what we do.  

Benefits

For the individual

  • Learn how to manage your emotions more effectively
  • Appreciate your emotional strengths
  • Resolve conflicts
  • Gain more energy
  • Respond more empathetically

For the organisation

  • A more emotionally healthy workforce
  • Improved communication at all levels
  • Greater collaboration
  • More innovation
  • Higher morale and sense of well-being

Agenda

  1. 09:30 Overview of the session

    In this half-day session, we will discuss:

    • What is emotional intelligence? (E.I.)
    • The relationship between emotional intelligence and I.Q.
    • The 4 aspects of Emotional Intelligence
    • The 12 key competencies of emotional intelligence
    • Emotions & the brain
    • The Emotion Wheel
    • Managing the space between stimulus and response
    • The power of empathy
    • Thinking traps to avoid
    • Improving your emotional intelligence

Trainers

Requirements

The course is open to all roles and services; it is not limited to personnel working within ICT or digital services. 

As always, we encourage participants to

  • Proactively participate in the course through sharing their ideas and experiences
  • Undertake group exercises
  • Be open to learn about the tools and techniques that are used
  • Follow up on any actions and apply them to their own workplace

Additional questions?

Don’t hesitate to contact us to discuss your options and any other questions you might have.