Overview
Many organisations recognise the potential of benchmarking but struggle to comprehend how they would use the data they receive. Others worry whether they have the internal resources to complete the exercise. In this webinar, we will interview a recent participant to discuss their experience of benchmarking and how they have used their results to develop action plans and enable change within their local authority.
Sam Smith
Director of Institute, Socitm
Sandra Taylor
Assistant Director of IT and Digital, Worcestershire County Council
Dave Sanderson
Director of Member Services, Socitm