Newsletter: Every day is member day but Member Week is on its way
…Members’ Connection Hour: making the most of membership Get up to speed with what’s coming in your membership in 2024.You are part of the Socitm community. Use it and use…
Lead Member Day 2023
Overview Join us for our follow up Member Day. The purpose of the online session is to explain our aim of improving engagement throughout the society and how we can…
AI in action: Derby City Council's success with phone-based AI, leading to £200,000 budget savings in under three months
…about Darcie and Ali, their AI assistants, who have efficiently handled over 100,000 queries, deflected 43% of calls away from human advisors, and contributed to an impressive budget savings of…
Navigation: 3 of the 5 most common accessibility issues on UK council sites
…to the wrong page.” For example, if links to ‘Product News’ and ‘Company News’ pages are both labelled ‘News’, there is no way to distinguish between them. Use of screen…
Digital ethics in context
…reform and renew communities and places to be resilient to disruptive changes, to thrive and to achieve better, sustainable and inclusive outcomes for everyone “Ethics comes before the rules, during…
Recruitment and retention strategies in local public services
…in the world. So a local authority may increasingly have to compete with global technology companies for staff, including in areas with relatively few high-paying private sector employers. Designing a…
Inclusivity and equality – a changing dynamic
…2023: Complex digital services which depend on the latest technology or smart phone Poorly designed user interfaces and channel inconsistencies Failure to join up common digital components around ‘service journeys’…
Newsletter: Nearly time for this year’s President’s Conference
…creating positive changes with research and practical examples and start to create better places. Read the whole blog post Socitm Says: Generative AI Listen to Sam Nutt (LOTI) and Kurt…
Enabling everyone to successfully work and lead remotely during Covid-19
…that certain demographics feel more comfortable with this arrangement than others. Research by human resources research firm Inavero and freelancing website Upwork revealed that 74% of millennial and Gen Z…
Regeneration, sustainability and connectivity 2023
…step and turbo boost your plans around the key areas of regeneration, sustainability and connectivity. During the event we’ll unpack this key theme in the context of the communities you…
Newsletter: Stay connected and supported
…Send any questions to Dominika Szulim-Wronek. Your new Leadership Academy Advocate of the Month is Alexandra Murphy. Share your training experience with other members – fill in the short Q&A….
Closing the distance between data and insight
…also know that analytical resources are scarce. Over the coming months, Socitm and Impera will be co-launching new data tools which have been tried and tested in the sector already,…
Share National - Service Design & Transformation 2021
…new for the first time. Discover valuable ideas and make new connections with the best of the Socitm network. Day 1 video recording: https://vimeo.com/639047369/c2f3d8bac8 Day 2 video recording: https://vimeo.com/639093415/40799b5a0b…
Data is the way forward for the current crisis and beyond
…so that government entities can continue to deliver citizen services. For organizations that need immediate assistance, Splunk has introduced Remote Work Insights. This free new solution can help organizations gain…
Designing a new local normal
…home schooling for many. We can expect many new challenges for digital practitioners in the public sector as we grapple with designing the new normal. However, adversity and the resulting…
Newsletter: Happy International Women’s Day
…just making existing services more efficient, productive and user-friendly, these technology trends offer the possibility of a new definition of public services, built on dynamic digital and data foundations, which…
Democratic and community engagement
…behind policy – economic, education, transport and environment – enable communities to engage more effectively in public discourse.* *This is especially important when there are complex or competing needs and…
What does Next Generation, Modular Cloud ERP mean for CDIOs, their teams and their strategy?
Overview The call for a new digital era in the public sector is here as we embark in a period of transition from the pandemic. With access to next generation,…
In Our View, issue 32 (Focus)
…all going to be happier.” Socitm overview Socitm and Microsoft launch free Change Agent training programme Socitm and Microsoft have developed a free five-day training programme to support the evolution…
Newsletter: Happy Summer Solstice
…Further reading/watching: Computer Weekly: Education sector facing huge VMware cost increases after Broadcom ends discounts CCS webinar recording: VMware product and commercial update For more information, please email cyberanddigital@local.gov.uk Register…