East Riding Council has adopted a formal policy for the use of generative AI, highlighting the need for accountability, governance and ethics in the deployment of the technology.
Nations and regions news, April 2024
A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent … Read more
Barnsley Council Trialling Co-Pilot for Social Workers:
Barnsley Council using Copilot for Microsoft 365Wendy Popplewell, executive director at Barnsley Council is leading a six-month trial of Copilot for Microsoft 365.
Netcall chatbot automation at Worcestershire County Council:
Netcall systems used in Worcestershire County CouncilWorcestershire County Council implemented a Netcall contact centre platform which offers a 24/7 facility for customers on the chatbot side allowing the council greater resource to push into telephony and administration.
Worcestershire County Council Powers Citizens’ Digital Self-Service:
OutSystems used in Worcestershire County CouncilWorcestershire County Council use OutSystems (combination of AI and machine learning) to speed up development and improve agility, deliver public-facing web apps and portals and decrease application maintenance costs across the council.
Ethically rooted use of AI:
AI for decision-making in connected placesA new project led by the University of Cambridge aims to put ethical considerations at the heart of decisions to use AI within digitalisation initiatives to create public value in connected places.
AI Deployment Across the Public Sector:
UK Government doubles down efforts to deploy AIGovernment’s ambition to deploy AI to help create a leaner state, while increasing productivity, making efficiency savings and improving the delivery of public services.
Copilot in Social Services in Wales:
Copilot in Social Service Wales SummaryBy integrating Copilot into their operations, social care entities in Wales are anticipating significant efficiencies and to alleviate the workload and stress on care workers.