Submit your nomination for the 2024 Socitm Awards

AI: AI AI

Netcall chatbot automation at Worcestershire County Council:

Netcall systems used in Worcestershire County Council

Worcestershire County Council implemented a Netcall contact centre platform which offers a 24/7 facility for customers on the chatbot side allowing the council greater resource to push into telephony and administration.

Worcestershire County Council Powers Citizens’ Digital Self-Service:

OutSystems used in Worcestershire County Council

Worcestershire County Council use OutSystems (combination of AI and machine learning) to speed up development and improve agility, deliver public-facing web apps and portals and decrease application maintenance costs across the council.