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Smart places, connected places and AI

Socitm’s St George’s House consultation, ‘Towards connected places: insights into actions’, spurs debate on advancing community connectivity and progress, … Read more

Socitm benchmarking summary 2023

User Satisfaction 22 organisations surveyed their users’ satisfaction with over 11,000 responses. Some of our observations include: Users have … Read more

“Who are our users?”

Background For many years Socitm’s benchmarking services have used the idea of a “service user” to both define the … Read more

In Our View, issue 35 (Focus)

Vice-president’s welcome Bring your authentic self to local government leadership The public sector is unique and amazing, the delivery … Read more