Duolingo's owl scares me: An introduction to trauma-centred design

Newsletter: Happy International Women’s Day Eve

Authors and contributors: Alexandra Murphy

Keep getting everything you can from your membership

Your events, training and resources

Back on a Friday where we belong. Thanks so much for bearing with us with the Monday newsletter. Sometimes these things happen. Still plenty of good and useful things here for you. Do let me know what you think.

Here’s a top 4 of hopefully interesting things to make you go aahhh:

  1. Empowering Women and Top Talent training courses are coming to Birmingham next month.
    Read your guide to using training points. Log in for the current number of available points. Don’t have enough or you’ve run out?
    Log in for the current number of available points. Don’t have enough or you’ve run out? Let us know.
  2. Confirmed yesterday:
  3. Making use of logic models: practical training for local economic growth
  4. Making planning easier: a content designer’s perspective
    Are you a content designer? Know one? You might be interested in this webinar on Fri-21-Mar An introduction to trauma-centred design

Take care. I hope you can have a great weekend.

Best wishes,

Alex.


Illustration of a woman reading an oversized book, entitled, 'Local gov's big book of ideas'.

In Your Resource Hub

Updated for 2025: Public Sector Digital Trends

Drawing on experiences from across the UK and internationally, the analysis is designed to help you plan your digital journey.

The whole thing: Public Sector Digital Trends: Beyond Borders

Case studies: filter to find relevant case studies for what you’re doing.

You might have missed…

Watch SMART Staff Copilot: combining secure AI voice notetaking, intelligent documentation and AI access for all

For ease of viewing, the recordings are divided into easy to navigate chapters, with subtitles and transcript available via the video player toolbar.

You will need a user account on socitm.net to access member-only resources. Let us know if need any support.

Listen to all episodes of Socitm Says Podcast. Also available on Spotify and Apple Podcasts.

AI@Socitm

Get to know and use AI

You might also like:
Learn with the Scottish AI Alliance: Living with AI
From the Welsh Government's Data Science Unit: How GenAI can help make online content easier to read

Wed-12-Mar Scottish AI Summit [Inverness]
Thu-13-Mar | 15:00 to 18:00 | Learn to be a Responsible AI Practitioner [London]
Mon-17 to Tue-18-Mar AI UK 2025 [London] Join virtually for £20.
Wed-19-Mar | 11:00 to 12:00 | Algorithms and Allyship: exploring AI’s approach to queer inclusive content
Wed-19-Mar | 16:00 to 17:00 | Data-centric: optimising AI for sensitive industries
Tue-25-Mar | 12:00 to 13:00 | Data Ethics: Consent Management Platforms ( https://theodi.org/news-and-events/events/data-ethics-professional-webinar-3-consent-management-platforms-cmps/ )
Wed-26-Mar Targeting AI to deliver for residents
Fri-28-Mar | 10:00 to 11:00 Embracing the inevitable: How AI is transforming data governance for local government


Illustration showing a hacker on his laptop in a darkened room while people elsewhere work with data and security

Cyber security

Cyber@Socitm

Get and stay secure

Case Study: Safe Durham Partnership: Tackling and preventing cyber enabled crime

You might also like:
Watch Anatomy of a DDoS attack
Large scale distributed denial-of-service attacks are becoming ever more sophisticated and ever more common. Who’s doing them and why? And how do we defend ourselves?
Thu-13-Mar Socitm C-TAG Workshop: MTA-STS
Thu-20-Mar What is good Cyber Governance?

Harnessing data

Application areas. Data driven interventions or services
Data analytics and machine learning can generate results that are evidence-based and serve residents with more targeted outcomes.
For instance: predictive analytics for infrastructure maintenance or heatmaps of citizen service usage to prioritise investments
Case study: Stockport Council’s Family Context data tool

Data driven decision making with Place Insight

Place Insight blends data into a single, simple-to-use platform. It’s a comprehensive Social Progress Index using 56 datasets per authority. Giving you a multi-layered view of social progress where you are.

Your members-only offer
Gain cost-effective access to Place Insight as an add-on to your membership.
To find out more contact Head of operations Poppy Brummell.

You might also like:
Wed-12-Mar Harnessing data to improve local public services
Tue-25-Mar Measuring what matters most: understanding national well-being

Illustration of people standing next to huge, people-sized devices. The smartphone and screen both display simple HTML.

Accessibility and inclusion

Check your website’s Silktide Accessibility Score
Log in to find your personalised monthly report and advice by clicking the ‘Check your website’s accessibility score’ tile.
Follow Silktide’s YouTube series: What in the World is WCAG?. Their most recent video is 3.1 Readable. #LearnWithCats

Fill out your Digital Accessibility Maturity Assessment
The DAMA is a comprehensive self-assessment. Hassell lnclusion send your score plus a report with next steps for how to improve your current position.

You might also like:
Thu-13-Mar | 12:00 to 13:00 | DIY Accessibility Audits: How to Achieve and Maintain EAA Compliance
Fri-21-Mar | 13:00 to 14:00 | Duolingo's owl scares me: An introduction to trauma-centred design
Thu-27-Mar | 16:00 to 17:00 | How to support the digital needs of neurodivergent people in 2025

Next core skills course
Tue-15-April | 09:30 to 12:30 | Introduction to Emotional Intelligence | 1 point
Can't make the date? Register to join in September or November.

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Training

In-person leadership courses

Empowering Women

  • Birmingham | Mon-17 to Tue-18-Mar and Tue-11-Jun | 3 points
  • Taunton |Tue-1 to Wed-2-Jul and Fri-3-Oct | 3 points
  • Huntingdon | Thu-18 to Fri-19-Sep and Thu-20-Oct | 3 points

Place-based Leadership

  • London |Thu-27 and Fri-28-Feb | 4 points
  • Manchester | Tue-13 to Wed-14-May | 4 points
  • Birmingham | Mon-27 and Tue-28-Oct | 4 points

Top Talent

  • Birmingham | Thu-27 to Fri-28-Mar and Mon-9 to Tue-10-Jun | 4 points
  • Glasgow | Wed-25 to Thu-26-Jun and Thu-28 to Fri-29 Aug | 4 points
  • Cardiff |Tues-9 to Wed-10-Sep and Mon-13 to Tue-14-Oct | 4 points

Online core skills courses

Free training with Microsoft

  • Tue-22 and Wed-23-Apr | 09:00 to 16:30 | Change Agent | 0 points
  • Mon-16 and Tue-17-Jun | 09:00 to 16:30 | Change Agent | 0 points

Registering for training

Read your guide to using training points. Log in for the current number of available points. Don’t have enough or you’ve run out? Let us know.

Things happen. If you can’t make the date of your training course let us know ASAP and we’ll get you onto the next suitable one available. And your training points will transfer with you.
Please note: non-attendance without letting us know will mean training points getting deducted from your organisation’s annual total.

How was your course? Tell us about it and be a training champion 🙂.


Socitm infographic - benchmarking 2024

Better data improves everything

For 2025 only: Use one benchmarking module

Choose from: cost, delivery, performance or user skills.
You’re busy. Benchmarking does take up some of your time. And that can make it the thing you keep meaning to do. This (calendar) year it won’t take up any of your budget. Make 2025 the year you do get round to it.

Other people are benchmarking and so can you:
Dorset Council: Socitm benchmarking survey exposed need for transformation support

Watch Benchmarking: what will you measure in 2025?

National conference Sheffield 2024

Events

Member-only meetings

Meet people for catching-up, problem sharing (and solving) and great networking.

Free webinars and meetings hosted by Socitm

1pm webinars are open to the public sector, membership is not necessary.

Your next webinar
Wed-12-Mar Cloud marketplace: a new age of procurement
Hear what’s possible through a cloud marketplace: how it provides a streamlined procurement method, and how you can uncover strategic growth opportunities.

Missed one? Recordings of Socitm webinars are available in the Resource hub.

President’s Conference: Beyond Borders

Tuesday 10 and Wednesday 11 June

Fill up your notebook/notes app with ideas, contacts and things to do.

A few highlights from the packed agenda:

  • Overcoming barriers stopping progress in your organisation
    Tom McCabe CEO of Norfolk County Council
  • If you were working in a local council in New Zealand what would you be doing? Would it be that different?
    Mike Manson CEO of ALGIM
  • The future of local government by the people running local government
    Emma Bennett, Chief executive of Walsall Council
    Simon Fletcher, Chief executive of Litchfield District Council
    Kath O’Dwyer, Chief executive of St Helens MBC and Solace Board Chair
  • Insights from the devolved nations on policy approaches, regional priorities, and collaborative opportunities
    COSLA, LGA, NILGA and WLGA

This will all be wrapped by Socitm’s members’ community to create the best mix of presentations and people in a collaborative and relaxed atmosphere.


Mostly free webinars and events hosted by partners and others

March


GovTech Show and Exhibition 2025

Wednesday 19 March | 09:00 to 17:00 | London W1G 0AE

You’ll walk away with actionable insights on

  • harnessing efficient, secure, and sustainable technology
  • delivering cost-effective, citizen-centric services
  • improving social progress through insights driven by data.

Connect with like-minded colleagues across the public sector and discover what works and what could work to improve outcomes for people, communities, and places.

Check your email newsletter for a member-only code to register free of charge.


Government Technology Magazine

Issue 13.1 is another 2 President’s Team edition 😀

Start with content from Carol Williams and Kurt Frary and then move on:

  • How the regional divide is hindering the UK’s growth.
    techUK’s latest Local Digital Index highlights the urgent need for targeted action to bridge the digital divide and drive economic growth across the entire country.
  • Manchester City Council: a human first digital approach
  • Norfolk County Council: innovation in the public sector
    Kurt Frary (Head of IT and CTO) writes about using bin lorries to map real mobile signal coverage.
  • Bridging the digital divide in Kirklees with ChromeOS
  • The digital landline switchover: what it means and how to prepare
    By Elizabeth Andersen, CEO of the Digital Poverty Alliance
  • G-Cloud14: the benefits of cloud computing for the UK public sector
  • Cyber security underpins everything we want to do. Carol Williams explains….
  • How are teachers using AI?
  • EV-friendly cities: Dundee City Council’s Fraser Crichton shares his work to transform the council fleet to electric as well as make Dundee one of the UK’s leading EV-friendly cities

Thank you for reading (or scrolling) this far! Just one more thing…

Who are Doomers, Gloomers, Bloomers, and Zoomers? And which one/s are you?

Find out: Understanding AI sentiments and encouraging experimentation