Revolutionise resident services with AWS: London Borough of Lambeth

Public Sector Digital Trends: Beyond Borders

Discover the top digital and technology trends driving local public services change, innovation and reform in the face of a ‘perfect storm’ of environmental, economic and social pressures.

In partnership with: LOLA, Major Cities of Europe

The starting point

Drawing on experiences from across the UK and our international partner countries, Socitm’s Public Sector Digital Trends analysis is designed to help public sector leaders plan their digital journey, learning from others and applying insights to their own organisation and circumstances.

Read the introduction >

Our focus for 2025

  1. Reimagining services: Local governments must reimagine services, collaborate, innovate, and leverage AI to enhance efficiency, inclusivity and community outcomes responsibly.
  2. Cyber security: Organisations must bolster cyber defences against AI, IoT and cloud threats, enhancing resilience through collaboration and best practices.
  3. Harnessing data: Harnessing data improves public services. Effective data use across borders enhances delivery. AI’s impact depends on data quality and governance.

Ranging from new technology adoption, such as AI, to harnessing new insights from data, Socitm’s Digital Trends research reveals the top digital and technology trends set to reshape services and make a difference in outcomes for people, communities and places.

Explore our conclusions >

Relevant Socitm resources