Tackling technical debt and reshaping service delivery
Join our expert consultants, Luke Smith and Phil Pursglove, to discuss best practice on rationalising legacy back-office systems, using … Read more
Making Progress with Digital Transformation in a Manageable Way
In this session, hear directly from Billy Webster, Assistant Director of Transformation at Shropshire County Council, as he shares … Read more
Introducing Microsoft Dynamics 365 Contact Centre
A customer gets in touch. Whether via your website, an email, phone call, or WhatsApp – how do you … Read more
Develop your cultural intelligence
Cultural intelligence (CQ) is the ability to relate and work effectively in culturally diverse situations. Meet Ritika Wadhwa for … Read more
The Power of Reflective Practice
Some of us are too busy driving around to stop for fuel. Are you ready to charge your learning … Read more
Alt Text is a Science and an Art
Providing alternative text for images is one of the most universal and impactful things we can do for web … Read more
Enabling the SOC of the Future
Security Operations are most often associated with reactivity, but the increasingly sophisticated threat landscape, increasing legislation and the continuing … Read more
Social value - Where do you start?
This Socitm says podcast sets the scene for why this is an important topic to explore – starting with … Read more
Transforming Public Sector IT: Unlocking Innovation Through Cloud Optimisation
In an era where digital transformation is paramount but the constraint of doing more with less is ever increasing, … Read more
Telford and Wrekin Council – A Case Study in AI-Enhanced Customer Service
Join ICS.AI in a focused webinar exploring Telford & Wrekin Council’s innovative use of artificial intelligence (AI) to revolutionise … Read more
Revolutionise resident services with AWS: London Borough of Lambeth
Join the London Borough of Lambeth as they showcase their innovative use of AI to transform services for residents. … Read more
Get cyber secure with governance, risk, and compliance
Public sector organisations are a high-value target due to their reliance on digital systems and sensitive data. As organisations … Read more
An AI use case: How to simplify your FOI process
A short demo reveals a way to make it quick, easy, and cost effective for councils to respond to … Read more
Empowering Communities: Leveraging Competitive Procurement for Social and Digital Advancement
Join Fin Kelly from the West London Alliance and Witek Wojas, LB of Barnet in conversation with Gareth Johns … Read more
Future-Ready Councils: Integrating Phone-AI into Customer Service Operations
In today’s dynamic public service environment, integrating innovative solutions is key to boosting efficiency and enhancing responsiveness, especially in … Read more
The evolution of AI and learnings so far
As we reflect on the last year and since AI become a mainstream topic and priority for all organisations, … Read more
REVEALED: An easy way to manage the report it, apply for it, book and pay for it process
How to manage the report-it process Making it easy for members of the public to report items of concern … Read more
Future-Proofing Public Services: AI and Data Strategies for Local Government IT Leaders
Wrapping up the session with key takeaways, encouraging attendees to engage with questions, and detailing how Socitm members can … Read more