How to manage the report-it process
Making it easy for members of the public to report items of concern should be easy, yet, the siloed nature of service delivery can make responding problematic, and time consuming. Requiring many hands. This free 30-minute webinar demonstrates how local authorities and police forces can simplify the report-it process. By attending this webinar you will discover:
- How to administer the intake and triage of report-it requests …
… by streamlining intake through a single platform.
- How to assign requests based on urgency and expertise required …
… and improve response times to critical requests.
- How to co-ordinate updates on the progress of requests …
… reducing the amount of departmental back-and-forth.
- How to take a snapshot of all report-it requests over time …
… and use analytics for rapid insight to drive actionable change.
As a result, your staff become empowered to focus on higher-value service delivery. And members of the public gain satisfactory responses. If you’re spending 20+ hours a week managing report-it requests across departments, this webinar shows you how to automate this process to free up staff time and do more with your shrinking budgets.
>> Save your seat now
Andy Clough
Head of Public Sector at HSO
Dan Snowdon
Solution Director at HSO
