On Wednesday 13 November, hear how Telford and Wrekin's Ask Tom Telephony has managed 62K calls.

Future-Ready Councils: Integrating Phone-AI into Customer Service Operations

This event has now ended.

Date & time

  1. 11 September 2024 13:00 - 14:00

Location

  1. Teams

In today’s dynamic public service environment, integrating innovative solutions is key to boosting efficiency and enhancing responsiveness, especially in customer service where a significant portion of interactions – over 60% – are still handled over the phone. This presents a unique challenge as councils strive to balance rising citizen expectations with limited resources. Artificial Intelligence (AI) has proven to be a game-changer in customer service, significantly boosting council operations’ effectiveness and efficiency.  

Join our upcoming webinar with ICS.AI to explore the transformative potential of phone-based AI, delving into success stories like Derby City Council, and learn how their free Customer Service AI Assessment provides the perfect way to assess AI, tailored to your council’s specific needs.  

Webinar Highlights:  

1.      Introduction to Phone AI: Discover how AI can enhance customer service efficiency, reduce operational costs, and improve service quality in customer interactions.   

2.      Success Showcase – Derby City Council: Learn from Derby’s experience, where customer service AI assistants have successfully answered over 1 million questions, reduced call volumes by 40%, contributed to c.£600K savings and laid the groundwork for broader AI adoption across the council. 

3.      Your Partners in AI Transformation: Understand ICS.AI’s commitment to pioneering AI in public services, supported by compelling client testimonials and live demonstrations of their SMART: technology.  

4.      Your Free Customer Service AI Assessment: See how ICS.AI’s comprehensive AI assessment prepares your council for successful AI adoption, offering a hands-on experience with measurable benefits.  

Embracing AI can fundamentally transform how local governments serve their communities, enhancing responsiveness, accessibility, and efficiency. This webinar is your opportunity to embrace AI and be at the forefront of digital transformation in public service delivery. 

Additional information

Webinars hosted by our partners are open to all – whether you are from public or private sector, we encourage you to join, listen and learn. You do not need to be a Socitm member or a partner, either.

Any questions? Please do not hesitate to contact us.