AI-driven citizen contact system – Hillingdon Council
Challenges Hillingdon Council provides services to around 310,000 residents and despite efforts to enhance the functionality of its online … Read more
Preparing for the new Procurement Act 2023
Introduction Following Royal Assent in October 2023, the provisions of the Procurement Act 2023 were due to go live … Read more
Your at-a-glance guide to Socitm membership
If you want to… Develop your or your team’s skills * You can also head to your account’s Membership … Read more
Building for Longevity: How Continuous Optimisation Enhances User Engagement for Public Sector Websites
In this session, we’ll explore the critical role of continuous optimisation in maintaining a high-performing website for the public … Read more
Introducing Microsoft Dynamics 365 Contact Centre
Whether via your website, an email, phone call, or WhatsApp – how do you manage each response? Is yours … Read more
Socitm 2024: The year in review
Governance In February, Socitm finally achieved charitable status. This has been an ambition for Socitm since inception but proved … Read more
Making Progress with Digital Transformation in a Manageable Way
In this session, hear directly from Billy Webster, Assistant Director of Transformation at Shropshire County Council, as he shares … Read more
Digital twin technology and place-based services (Part 2)
Introduction This policy briefing is the second in a three-part series that examines opportunities to deploy digital twin technology … Read more
Nations and regions news, November 2024
A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent … Read more