Whether via your website, an email, phone call, or WhatsApp – how do you manage each response? Is yours a seamless and consistent process regardless of medium, or is it a bit of a jumble?
Worse still, what happens if an emergency hits – will you be left scrambling for resources and tech?
These considerations are easy to ignore. And yet this webinar shows you how to address each one.
You’ll discover how Dynamics 365 Contact Centre allows agents to fetch data that may reside in other source systems to deliver a connected experience.
They also demonstrate how it uses AI to streamline engagements between systems, agents, and customers.
Dynamics 365 Contact Centre gives you a platform from which to deliver smarter, more efficient, and personalised customer experiences across any channel.
How to make your citizens, colleagues, and you happier
New Information Governance and Contact Centre solution from HSO makes it easy for citizens to engage with you, and you them.
Developed with South Gloucestershire Council, it uses Microsoft Copilot AI to slash manual work.
“We’re excited to be the first council to collaborate with HSO on their Dynamics 365 Information Accelerator. A framework on which we will create a single view of citizens to deliver connected services.”
Andrew Jones, Design, Develop and Transition Manager, South Gloucestershire Council
If you’re making do with spreadsheets or disconnected systems, arrange your free no obligation demo to see how you can better support citizens whilst slashing license costs.