Swindon Borough Council piloted AI in Adult Social Care to improve the quality and speed of recording of assessment conversations by their frontline workers.
Nations and regions news, September 2024
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Beam’s AI boosts efficiency for Swindon Borough Council’s social workers using Magic Notes:
In the Spotlight: Swindon Borough CouncilTelford & Wrekin Council has launched the next innovative evolution of Ask Tom, its automated assistant:
Tom can talk – council’s digital assistant picks up the phoneAsk Tom Telephony, builds on the council’s Ask Tom digital assistant that was launched in 2021. During the first twelve months, that system cut customer waiting times by 50 per cent, whilst answering over 13,000 residents’ queries and providing over 100 services 24 hours a day.