Duolingo's owl scares me: An introduction to trauma-centred design

Nations and regions news, February 2025

Authors and contributors: SA Mathieson

A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent stories from Scotland, Wales, Northern Ireland, the Republic of Ireland and every region of England.

Aberdeen City Council logo

Scotland

Aberdeen City Council is moving its telecare services from analogue to digital landlines as one of 17 early adopters across Scotland, with the aim of moving more than 13,000 users to a digital service by the end of this year.

Caerphilly County Borough Council logo

Wales

All 22 Welsh local authorities, led by Caerphilly County Borough Council, have agreed a £200 million commercial agreement covering technology for councils and schools including networks and computing infrastructure, end-user devices and educational tools.

Belfast City Council logo

Northern Ireland

Belfast City Council-led and government-funded Belfast 5G Innovation Region competition has awarded £270,000 to logistics company Manfreight, immersive technology studio Retinize and ferry operator Stena Line to support innovative use of 5G technology.

Dún Laoghaire Rathdown County Council logo

Republic of Ireland

Dún Laoghaire-Rathdown County Council, Dublin City Council, Fingal County Council and South Dublin County Council have launched a campaign promoting the public benefits and safety record of telecoms infrastructure including mobile network infrastructure and fibre broadband.

Gateshead Council logo

North-east England

Gateshead Council has contacted people whose personal data was accessed during a cyber incident on 8 January, although the council says customer bank details were not accessed and its website and email are safe to use.

North East Lincolnshire Council logo

Yorkshire and the Humber

North East Lincolnshire Council is trialling a new version of System C’s Liquidlogic children’s social care software that allows social workers to see near-live information about safeguarding cases.

Bolton Council logo

North-west England

Bolton Council-led Manchester West coroners service hopes to replace three-quarters of physical autopsies with non-invasive digital equivalents that use new radiography equipment at Royal Bolton Hospital, providing a quicker and more dignified service.

Derbyshire County Council logo

East Midlands

Derbyshire County Council is using AWS’ Simply Translate service to provide automated translations of material on its website with its director of digital noting that English is not the main language of 8.9% of the county’s population.

City of Wolverhampton Council logo

West Midlands

City of Wolverhampton Council is working with West Midlands 5G, supplier Alcove and evaluator Rethink Partners to install technology that supports adult social care in hundreds of homes then measure its usefulness.

Essex County Council logo

East of England

Essex County Council, Southend City Council, Thurrock Council, local NHS organisations and social care providers have set up a shared care record service that allows professionals to see key information on health history, allergies and medication.

Milton Keynes City Council logo

South-east England

Milton Keynes Council has produced a smart city action plan that includes measures focused on climate change, public health and making public services more cost-efficient, as well as continuing to support innovation through testing of new technologies.

South-west England

Bristol City Council has introduced an online form system that allows users to send questions and statements to councillors during public meetings, following a trial in November and December last year.

Ealing Council logo

London

Ealing Council reckons use of an artificial intelligence system saves social workers 40% of their time by recording and summarising conversations with service users, according to its leader, Cllr Peter Mason.

For links to press release pages of local authorities in the UK, Republic of Ireland and Crown Dependencies, view Socitm’s local authority press release directory.