Get to London for your next conference day (People make) Sustainable and Innovative Places on Thursday 10 October
A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent … Read more
President’s welcome: People make places and conferences too Welcome to this issue of In Our View and, if you … Read more
Supporting the responsible and secure use of digital – cultures, technologies, artificial intelligence (AI) and data – to support … Read more
Aberdeen City Council became the first local authority in Scotland with a virtual assistant when it launched its AB-1 chatbot with Microsoft in 2020.
Hillingdon Council is the first UK local authority to have deployed an automated voice and web chat solution at scale.
A new waste reporting tool, utilising advances in AI technology, has been launched by Westminster City Council.
Coventry City Council launched an AI assistant to deal with an overwhelming number of calls every day and constant repetition of the same queries.
