Case Study |

Better outcomes for children and families – Hackney Council

Faced with financial pressures and operational inefficiencies, the Children & Education Directorate of the London Borough of Hackney (LBH) sought Impera Analytics’ expertise to redesign their Performance & Monitoring Function. The project aimed to address challenges related to team structures, manual data processing, and the need for a more data and evidence-led approach.

The objectives were:

  • Redesign the Performance & Monitoring Function in preparation for a workforce consultation.
  • Design data resources and tools to enhance data and evidence-led decision-making.
  • Evaluate a roadmap for Earned Autonomy under the Supported Families Programme.
  • Provide coaching and knowledge transfer to LBH’s Outcomes, Business Intelligence & Systems Team (OBIS).
  • Design the Hackney Outcomes Tool to support the Systemic, Trauma Informed & Anti-Racist (STAR) initiative across the directorate.

 

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Challenges

  • Financial pressures
  • Operational inefficiencies
  • Team structures
  • Manual data processing
  • The need for a more data and evidence-led approach

Approach

  • Collaborated closely with the OBIS team through workshops on the art-of-the-possible with data.
  • Team structure redesign: Conducted deep-dive workshops on team structures, roles, and responsibilities. Redesigned and introduced new job descriptions for the team.
  • Identifying key issues: Identified key issues such as data standards and training needs. Designed fixed-term resource roles and a plan to alleviate these within the next 12 months.
  • Data strategy and framework: Developed a data strategy and framework for the Hackney Outcomes Tool.
  • Logic models for STAR initiative: Delivered five logic models supporting LBH’s STAR initiative.

Outcomes and benefits

  • Shared knowledge and skills with the OBIS team.
  • Redesigned service structure ready for consultation, addressing a £1.3m budget gap and ensuring a balanced service budget for the next fiscal year.
  • Established a data strategy and framework, setting the stage for developing outcomes tools.
  • Implemented a roadmap for an Earned Autonomy application under the Supported Families Programme.

View original case study at impera-analytics.com