Faced with financial pressures and operational inefficiencies, the Children & Education Directorate of the London Borough of Hackney (LBH) sought Impera Analytics’ expertise to redesign their Performance & Monitoring Function. The project aimed to address challenges related to team structures, manual data processing, and the need for a more data and evidence-led approach.
The objectives were:
- Redesign the Performance & Monitoring Function in preparation for a workforce consultation.
- Design data resources and tools to enhance data and evidence-led decision-making.
- Evaluate a roadmap for Earned Autonomy under the Supported Families Programme.
- Provide coaching and knowledge transfer to LBH’s Outcomes, Business Intelligence & Systems Team (OBIS).
- Design the Hackney Outcomes Tool to support the Systemic, Trauma Informed & Anti-Racist (STAR) initiative across the directorate.
Challenges
- Financial pressures
- Operational inefficiencies
- Team structures
- Manual data processing
- The need for a more data and evidence-led approach
Approach
- Collaborated closely with the OBIS team through workshops on the art-of-the-possible with data.
- Team structure redesign: Conducted deep-dive workshops on team structures, roles, and responsibilities. Redesigned and introduced new job descriptions for the team.
- Identifying key issues: Identified key issues such as data standards and training needs. Designed fixed-term resource roles and a plan to alleviate these within the next 12 months.
- Data strategy and framework: Developed a data strategy and framework for the Hackney Outcomes Tool.
- Logic models for STAR initiative: Delivered five logic models supporting LBH’s STAR initiative.
Outcomes and benefits
- Shared knowledge and skills with the OBIS team.
- Redesigned service structure ready for consultation, addressing a £1.3m budget gap and ensuring a balanced service budget for the next fiscal year.
- Established a data strategy and framework, setting the stage for developing outcomes tools.
- Implemented a roadmap for an Earned Autonomy application under the Supported Families Programme.
View original case study at impera-analytics.com