Coventry City Council launched an AI assistant to deal with an overwhelming number of calls every day and constant repetition of the same queries.
2023 Annual Report
A year of transformation and purpose – President’s introduction As I reflect on my year as Socitm president, it … Read more
Accessibility Week: the summary
Here are the recordings and content shared during this year’s Accessibility Week webinars. Check your regional Teams channels for … Read more
The power of collaboration, innovation, and connectivity: a policy focus
Get support in creating positive changes through finding “what works” and start to enable economically sustainable, socially just and … Read more