On Wednesday 13 November, hear how Telford and Wrekin's Ask Tom Telephony has managed 62K calls.
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Impact cases

Netcall chatbot automation at Worcestershire County Council:

Netcall systems used in Worcestershire County Council

Worcestershire County Council implemented a Netcall contact centre platform which offers a 24/7 facility for customers on the chatbot side allowing the council greater resource to push into telephony and administration.

Impact cases

Worcestershire County Council Powers Citizens’ Digital Self-Service:

OutSystems used in Worcestershire County Council

Worcestershire County Council use OutSystems (combination of AI and machine learning) to speed up development and improve agility, deliver public-facing web apps and portals and decrease application maintenance costs across the council.

Impact cases

Easy Read Solution with Generative AI:

Swindon Borough Council innovates with generative AI

An opportunity to connect in new ways with residents who have additional needs, such as low literacy levels or cognitive impairment or learning difficulties.

Impact cases

Copilot’s Earliest Users Experience at Work:

Early users tell us about GenAI at work

The real opportunity is to not only transform personal productivity but lift the capability of the entire organisation. Early users don’t want to go back to working without it.

Impact cases

Generative AI Transformation Project:

Derby City Council deploying the power of AI

This 4-year initiative is a pivotal advancement in the Council’s strategy, deploying the power of AI to transform Customer Service operations, Adult Social Care and Debt Recovery.

Impact cases

Translation Costs Cut by the use of Amazon Translate:

Swindon Borough Council Slashes Translation Costs by 99.96%

Using Amazon Translate—a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation—the council cut the average translation cost per document by 99.96%