Ask Tom Telephony, builds on the council’s Ask Tom digital assistant that was launched in 2021. During the first twelve months, that system cut customer waiting times by 50 per cent, whilst answering over 13,000 residents’ queries and providing over 100 services 24 hours a day.
Nations and regions news, September 2024
A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent … Read more
People make places
Socitm’s geography is always local Our 2,500+ members strive to improve the lives of people in the communities they … Read more
Event: Wed 25th Sept – Elastic Public Sector Summit
Hear how government leaders are leveraging democratised data as a strategic asset for AI insights, cybersecurity, IT monitoring and … Read more
Telford & Wrekin Council has launched the next innovative evolution of Ask Tom, its automated assistant:
Tom can talk – council’s digital assistant picks up the phoneDigital twin technology and place-based services part 1
Introduction Background A digital twin is a virtual representation of an object or system designed to reflect a physical … Read more