Adoption of AI and Automation -benchmarking pilot launched
On Monday 15 April Socitm launched the pilot of their new “Adoption of Artificial Intelligence and Automation” benchmarking module. … Read more
Socitm 2023: The year in review
Research and policy Our policy work in 2023 was developed closely with our members, the Local CIO Council, and … Read more
Socitm benchmarking summary 2023
User Satisfaction 22 organisations surveyed their users’ satisfaction with over 11,000 responses. Some of our observations include: Users have … Read more
“Who are our users?”
Background For many years Socitm’s benchmarking services have used the idea of a “service user” to both define the … Read more
