Transforming local social care with AI – Barnsley Council
Challenges Main challenges were: Approach Demonstrations of copilot played a crucial role, not only showcasing technology’s capabilities but also … Read more
AI-driven citizen contact system – Hillingdon Council
Challenges Hillingdon Council provides services to around 310,000 residents and despite efforts to enhance the functionality of its online … Read more
Preparing for the new Procurement Act 2023
Introduction Following Royal Assent in October 2023, the provisions of the Procurement Act 2023 were due to go live … Read more
Your at-a-glance guide to Socitm membership
If you want to… Develop your or your team’s skills * You can also head to your account’s Membership … Read more
Building for Longevity: How Continuous Optimisation Enhances User Engagement for Public Sector Websites
In this session, we’ll explore the critical role of continuous optimisation in maintaining a high-performing website for the public … Read more
Introducing Microsoft Dynamics 365 Contact Centre
Whether via your website, an email, phone call, or WhatsApp – how do you manage each response? Is yours … Read more
Socitm 2024: The year in review
Governance In February, Socitm finally achieved charitable status. This has been an ambition for Socitm since inception but proved … Read more
Using Socitm benchmarking for independent, cost-effective comparisons – Worcestershire CC
Q. Why have you used Socitm’s benchmarking services? I think it is important to have independent reviews of your … Read more
Stay Ahead: What’s new in Microsoft 365 Copilot
How to grow an AI lasting culture in your workplace Watch this exciting webinar, where you can dive into … Read more
Nations and regions news, November 2024
A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent … Read more
Transforming Public Sector IT: Unlocking Innovation Through Cloud Optimisation
In an era where digital transformation is paramount but the constraint of doing more with less is ever increasing, … Read more