Public services are operating in an increasingly complex digital environment, where expectations are rising and change is constant. Through … Read more
Governance We continue to strengthen the way Socitm is governed As a management team we have made several changes … Read more
Latest resources
Introduction These ‘Guidelines for elected members on the use of artificial intelligence (AI)’ have been created to support elected … Read more
Residents expect simple, 24/7 access to local government customer services; while digital channels have expanded, the telephone remains a … Read more
Whether you’re a new or long-standing member, your insights are critical in helping shape the future of services, events, … Read more
AI isn’t sentient – but it is designed to communicate like something you trust. And your brain responds accordingly. … Read more
