The group meet monthly with a core agenda of ROI, Where to Start your CP journey, social care, integration to back office systems and governance.
Insights from Renfrewshire Council’s Customer Service AI Assessment:
Exploring Phone-AI in Local GovernmentInterview with Gary Innes, Customer Service Manager at Renfrewshire Council.
Derby City Council eyes £12.25m annual savings with AI and chatbot deployments:
Derby City Council deploys AI and chatbotsEast Midlands-based council has identified 261 tasks where officials believe AI can make improvements and efficiencies to the way it works.
Nations and regions news, July 2024
A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent … Read more
Exploring AI’s potential in Local Government:
Insights from Telford and Wrekin Council’s Customer Services AI AssessmentTelford and Wrekin Council has been at the forefront of exploring AI integration, championed by Gemma Hancox, their Group Customer Contact Manager.
Transforming public services:
Oxfordshire County Council's digital transformation with AI & IoTTim Spiers, Director of IT, Innovation, Digital and Transformation at Oxfordshire County Council, shares insights on their ongoing digital transformation initiative.