How Socitm benchmarking supports data-driven decision making – Argyll and Bute Council
Q. Why did you start using Socitm’s benchmarking service? I have been with Argyll and Bute Council since 2004. … Read more
Using Socitm benchmarking to transform a service desk operation – Argyll and Bute Council
Q. How has Socitm benchmarking helped you improve your service desk operation? Six years ago, we noticed that our … Read more
The Local Fairness Initiative (LFI) − Dundee City Council
Challenges Approach Engaging over 150 residents in a multi-stage process involving film making, interviews, photographs and questionnaires. Key themes … Read more