Easy Read AI solution – Swindon Borough Council
Challenges In the development and deployment of Simply Readable, several significant challenges were encountered: Approach A local volunteer focus … Read more
AI-driven citizen contact system – Hillingdon Council
Challenges Hillingdon Council provides services to around 310,000 residents and despite efforts to enhance the functionality of its online … Read more
Preparing for the new Procurement Act 2023
Introduction Following Royal Assent in October 2023, the provisions of the Procurement Act 2023 were due to go live … Read more
Your at-a-glance guide to Socitm membership
If you want to… Develop your or your team’s skills * You can also head to your account’s Membership … Read more
Unlock the potential of your technology (with WeChange.AI)
You’re using Microsoft software all the time. But how are you using it? And how much are you using … Read more
Building for Longevity: How Continuous Optimisation Enhances User Engagement for Public Sector Websites
In this session, we’ll explore the critical role of continuous optimisation in maintaining a high-performing website for the public … Read more
Introducing Microsoft Dynamics 365 Contact Centre
Whether via your website, an email, phone call, or WhatsApp – how do you manage each response? Is yours … Read more
Socitm 2024: The year in review
Governance In February, Socitm finally achieved charitable status. This has been an ambition for Socitm since inception but proved … Read more
Using Socitm benchmarking for independent, cost-effective comparisons – Worcestershire CC
Q. Why have you used Socitm’s benchmarking services? I think it is important to have independent reviews of your … Read more