Aberdeen City Council became the first local authority in Scotland with a virtual assistant when it launched its AB-1 chatbot with Microsoft in 2020.
How Aberdeen City Council’s helpful chatbot can now answer twice as many queries:
AB-1 handles queries on refuse collection, school term dates and council tax. The Council also has an internal version of AB-1.PwC and Hillingdon leading the way on AI for residents:
Digital transformation to boost citizen interactionsHillingdon Council is the first UK local authority to have deployed an automated voice and web chat solution at scale.
Westminster City Council launches AI-assisted tool to report waste:
Report occurrences of waste, fly tipping, graffiti and animal fouling in one minuteA new waste reporting tool, utilising advances in AI technology, has been launched by Westminster City Council.
How AI helps Coventry City Council answer more calls while spending less money:
Coventry City Council's AI assistantCoventry City Council launched an AI assistant to deal with an overwhelming number of calls every day and constant repetition of the same queries.
