Using cloud technologies can not only reduce your costs, it can also enhance operational efficiency and citizen outcomes.

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Telford & Wrekin Council has launched the next innovative evolution of Ask Tom, its automated assistant:

Tom can talk – council’s digital assistant picks up the phone

Ask Tom Telephony, builds on the council’s Ask Tom digital assistant that was launched in 2021. During the first twelve months, that system cut customer waiting times by 50 per cent, whilst answering over 13,000 residents’ queries and providing over 100 services 24 hours a day.

Insights from Renfrewshire Council’s Customer Service AI Assessment:

Exploring Phone-AI in Local Government

Interview with Gary Innes, Customer Service Manager at Renfrewshire Council.