Staff report productivity improvements, quality enhancements, and time savings which are enabling the different teams to do more with less.
Torfaen County Borough Council streamlines organisational support for Social Care using Copilot for Microsoft 365:
The council is now exploring how it can use Copilot to drive further efficiencies, including in its contact centre.Torfaen County Borough Council is grappling with increased expectation and service demand at the same time as declining revenues.
Nations and regions news, September 2024
A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent … Read more
Beam’s AI boosts efficiency for Swindon Borough Council’s social workers using Magic Notes:
In the Spotlight: Swindon Borough CouncilSwindon Borough Council piloted AI in Adult Social Care to improve the quality and speed of recording of assessment conversations by their frontline workers.
Telford & Wrekin Council has launched the next innovative evolution of Ask Tom, its automated assistant:
Tom can talk – council’s digital assistant picks up the phoneAsk Tom Telephony, builds on the council’s Ask Tom digital assistant that was launched in 2021. During the first twelve months, that system cut customer waiting times by 50 per cent, whilst answering over 13,000 residents’ queries and providing over 100 services 24 hours a day.
Digital twin technology and place-based services part 1
Introduction Background A digital twin is a virtual representation of an object or system designed to reflect a physical … Read more
Insights from Renfrewshire Council’s Customer Service AI Assessment:
Exploring Phone-AI in Local GovernmentInterview with Gary Innes, Customer Service Manager at Renfrewshire Council.