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Home / Emerging technologies / Chatbots

Chatbots

Chatbots

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Case Study | ICS.AI

Cross-council phone AI and chatbot – Lewes and Eastbourne Councils

Case Study | ICS.AI

AI-powered student enrollment and recruitment assistant – Coleg y Cymoedd

Case Study | Govtech Solutions

Automating revenue and benefits systems with Govtech Solutions – Plymouth City Council

Case Study | Local Digital

Using Natural Language Processing to improve the efficiency of consultations – Plymouth City Council, South Hams District Council and West Devon Borough Council

Case Study | BBC

AI to detect traffic road offences – Plymouth City Council

Case Study | Plymouth City Council

Digital and AI Academy with Multiverse – Plymouth City Council

Case Study | BBC

AI cameras used in rural road assessments – Gloucestershire County Council

Case Study | Multiverse

AI training and skills with Multiverse – South Gloucestershire Council

Case Study | Dorset Council

AI providing environmental solutions – Dorset Council

Case Study | Devon County Council

AI training – Devon County Council and King’s College London

Case Study | Cornwall Council

AI customer service chatbot – ‘Ker-Know’ Cornwall Council

Case Study | Bath and North Somerset Council

Microsoft Copilot, Magic Notes and Zoom for transcription – Bath and North Somerset Council

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2026

News | 16 January, 2026

Newsletter: You’re doing it all again in 2026

Don’t do it alone, your Socitm community is here when you need us. We’ve started the year supporting the … Read more

Webpage | rgs.org

Turning local government data into self-sustaining assets

Webpage | bradford.gov.uk

City of Bradford data portal

Event | consultingwhere.com

The Geospatial Leadership Certificate

Event | theodi.org

Data literacy and capability for everyone