Ask Tom Telephony, builds on the council’s Ask Tom digital assistant that was launched in 2021. During the first twelve months, that system cut customer waiting times by 50 per cent, whilst answering over 13,000 residents’ queries and providing over 100 services 24 hours a day.
Derby City Council eyes £12.25m annual savings with AI and chatbot deployments:
Derby City Council deploys AI and chatbotsEast Midlands-based council has identified 261 tasks where officials believe AI can make improvements and efficiencies to the way it works.
In Our View, issue 42
President’s welcome: People make places and conferences too Welcome to this issue of In Our View and, if you … Read more
How Aberdeen City Council’s helpful chatbot can now answer twice as many queries:
AB-1 handles queries on refuse collection, school term dates and council tax. The Council also has an internal version of AB-1.Aberdeen City Council became the first local authority in Scotland with a virtual assistant when it launched its AB-1 chatbot with Microsoft in 2020.
PwC and Hillingdon leading the way on AI for residents:
Digital transformation to boost citizen interactionsHillingdon Council is the first UK local authority to have deployed an automated voice and web chat solution at scale.
How AI helps Coventry City Council answer more calls while spending less money:
Coventry City Council's AI assistantCoventry City Council launched an AI assistant to deal with an overwhelming number of calls every day and constant repetition of the same queries.